Member Relations Representative I

Job Description

Job Description

Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members!

Help us Reimagine Rural America!

Bandera Electric Cooperative proudly distributes electricity to members across seven counties in Central Texas. The BEC Fiber division began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country.

We offer Highly Competitive Wages and a Generous Benefit Package!! (no waiting period – benefits start on first day). Paid time off and ten paid holidays.

BEC is seeking a dynamic people-person with a passion for providing exceptional customer service. As a full-time, Member Relations Representative I, you will serve as the first point of contact for member inquiries, addressing basic questions and issues related to electric, fiber, and energy services. For success in this position, ideal candidates must have the ability to multi-task, be dependable, and possess top-notch communication skills.

Essential Job Duties

• Provide information about BEC’s services and programs
• Handle basic member inquiries via phone, email or in-person
  • Handle general inquiries, including billing
  • Process return mail
  • Process new and existing service/fiber applications
  • Process service orders
  • Process cash or electronic payments either received by mail, in-person, or digitally
  • Open, balance and close cash drawer daily with accuracy and in a timely manner
  • Document all inquiries and maintain accurate membership records
  • Maintain member’s personal and contact information on accounts
  • Ensure all legal documentation is uploaded to member accounts
  • Provide support for outages or other emergency situations as required 
    
• Escalate complex issues to Member Relations Representative II or
  Supervisors as needed

Knowledge, Skills, and Abilities (KSA’s)

• Excellent customer service skills
• Excellent communication and organizational skills
• Strong problem-solving skills
• Proficient in the use of Microsoft Office programs
• Bilingual in Spanish preferred

Qualifications and Requirements

Education

• High School diploma or equivalent

Experience

• 1 to 2 years of customer service experience

Additional Requirements

• Valid Texas Driver’s License and related insurance
• Must pass a background check and drug screening