Senior Manager, CRM Platform Engineer

Job Summary The Senior Manager, Platform Lead will provide technical directions and support across platforms and systems aligning with the technology roadmap within their domain. The Senior Manager will coordinate across various shared services groups within IT, software companies and service providers to successfully align, integrate, and enable new capabilities and operate existing platforms for Otsuka and our affiliates. The Platform Leads core responsibilities include: The Platform Lead core responsibilities include: · Platform Strategist · Platform Implementation Technical Lead · Platform Support Lead · Subject Matter Resource At Otsuka, we defy limitation, so that others can too. We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology. Job Description The Senior Manager role will drive the operational and program delivery support across technology initiatives and solutions within their platform area. The position will be responsible for overseeing and contributing to the technical execution of the roadmap as well as maintaining and enhancing the existing productions solution in their platform domain. Core Responsibilities include but not limited to the following: Platform Strategist: Working closely with the IT Business Partner , plan and develop the technical and architectural components of the capability roadmap in support of new business strategies and functional requirements. Review, analyze, evaluate new opportunities to improve, develop or integrate new technical capabilities into the end-to-end platforms/eco-systems. Ensure solutions being planned, take global needs into accounts, are architecturally flexible to extend to related business areas, and are not overly complex. Designs solutions that are maintainable and supportable. Platform Implementation Technical Lead: Provide technical leadership for the new capability projects across assigned domain (internal, contractors, manage service providers, and software vendors); work hand-in-hand with the system delivery teams to reduce project risks, improve quality, and expedite delivery of fit-for-purpose solutions; ensure system design is aligned with the business needs, are scalable, sustainable, supportable, and have life cycle management plans (architecturally sound). Collaborate with the shared services within IT to improve our processes and methodologies for capability enablement and delivery. Help bridge the gaps and hand-offs issues between requirements / functional resources, development teams, and project leadership. Platform Support Lead: Build and manage working relationship with managed outsourced service providers. Actively work with vendors to track, monitor and devise action plans to address incidents and problems occurring within their domain. Identify emerging or existing risks in applications and plan on ways to prevent them. Subject Matter Resource: Communicates complex technical information to senior management and business stakeholders. Participates in various forums, conferences, and working groups to bring thought-capital and leading practices to the organization. Actively seeks and drives opportunities for continuous improvement of applications. Qualifications Knowledge/ Experience and Skills: Minimum of years 8+ years of experience providing solutions for business, developing and managing implementation of global platforms, with 3+ years of experience in Life Sciences. Working knowledge of key processes within the relevant business area and various regulations governing the pharmaceutical industry. Demonstrated solid presentation skills with the ability to influence and drive action including ability to effectively interface with all senior level functional area colleagues Demonstrated solid interpersonal skill and proven high emotional quotient focused on issues & problem management. Experience working with offshore based technical teams . Functional and technical understanding of platforms within ones domain Experience in delivering solutions using Agile methodologies, Project Management, IT SDLC and DevOps framework Experience with Analytics, BI, and data modeling is highly preferred. Experience in Operational Excellence - including but not limited to Continuous Improvement and Project and/ or Technical Management. Hands-on experience in applying architectural principles, methods, and tools to business challenges. Up to 10% travel is required, based upon business needs. Educational Qualifications: Minimum of a Bachelor’s degree; preferably, a degree in Computer Science, Engineering, or adjacent fields. Advanced degree in in sciences, business administration, or pharmaceuticals is optimal. Technical Qualifications: Minimum 3 years of experience with Veeva/Salesforce or platforms Experience with Snowflake Good understanding of Data Integration and APIs Disclaimer This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Application Deadline: This will be posted for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request. Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. 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If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Otsuka Pharmaceutical Co., Ltd. is a global healthcare company with the corporate philosophy: “Otsuka–people creating new products for better health worldwide.” In the U.S., Otsuka is comprised of two companies, Otsuka America Pharmaceutical, Inc., and Otsuka Pharmaceutical Development & Commercialization, Inc., that share a deep commitment to the development and commercialization of innovative products in the spaces of neuroscience, nephrology, and digital medicine. Driven by our purpose to defy limitation, so that others can too, we have an unwavering belief in doing more and transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. OPDC and OAPI are indirect subsidiaries of Otsuka Pharmaceutical Company, Ltd., which is a subsidiary of Otsuka Holdings Co., Ltd. headquartered in Tokyo, Japan. The Otsuka group of companies employed 34,400 people worldwide and had consolidated sales of approximately USD 14.2 billion in 2023. We invite you to explore our open positions for an opportunity to join our 2,200 colleagues in the U.S. whose passion for our mission and pride in our company have earned us certification as a Great Place to Work by the Great Place to Work Institute.