Information Technology Technician II

Job Description

Job Description

About CT StateConnecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State Position Details Posted: November 3, 2026
Level: Community College Professional 16, 12-month, tenure track position
Employment Type:   Standard
Hours: Full-time, 35 hours per week
Anticipated Start Date: January 2027 
Work Location: CT State Manchester (Great Path, Manchester, CT 06040)
Work Modality: On-site; Position is not remote
Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, December 2, 2026.  Position Summary

The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include academic computer labs, classroom computerized instruction and presentations, and several data bases, reporting programs and routines, including the centralized Banner system, which assist such departments as the Business Office, Registrar, Admission, Library, and Student Services.

The position’s role is that of providing technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, scheduling and assisting in the operation of computer labs. The position demonstrates and provides personal instruction to students in computer system operation and assists and trains administrators in software applications. Essential Duties and Responsibilities

Under the direction of the Director of Information Technology or other administrator, the Information Technology Technician II is responsible for providing technically sound assistance in installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, as assigned through effective performance in these essential duties:

Key responsibilities include:

• Operation of the College’s information technology systems.
• Operation of computers and related equipment.
• Advice and guidance on computerized systems operation.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Associate’s degree in computer science or related technological discipline together with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation.
• Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Preferred Qualifications

• Experience providing Help Desk or technical support in a customer-focused environment, including assisting users in person, by phone, and through email; documenting and troubleshooting technical issues; and using ticketing systems such as ServiceNow.
• Experience installing, configuring, troubleshooting, and maintaining classroom and conference room audio/visual (AV) systems such as Crestron
• Experience supporting Windows and Apple computers, printers, copiers, and mobile devices.
• Experience supporting enterprise technologies such as Active Directory, Microsoft 365, and BeyondTrust.
• Experience with endpoint management solutions such as Microsoft Endpoint Configuration Manager (MECM), Intune, and Jamf.
• Experience working in an information technology role within a college or university setting.
• Current CompTIA Security+ certification

Salary and Benefits

• Salary $66,804 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: Human Resources - Future Employees / Human Resources -Labor Contracts

Application Instructions

To apply, please submit the following:

• A cover letter
• A current resume

In your cover letter, you must clearly address how your experience and skills align with each of the required and preferred qualifications.  The cover letter may be entered as text in the application system or uploaded as a single combined file with the resume.

Your resume must include the names of three (3) current professional references, including their titles, email addresses, and telephone numbers.

Important Notes:

• Incomplete applications or those submitted after the closing date will not be considered
• Links to external resume or profile sites will not be accepted
• Apply online at:
• CT State Community College cannot sponsor work visas.
• Applicants must be authorized to work full-time in the United States

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups. 

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact View email address on ziprecruiter.com

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

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