Continuous Service Improvement/Operational Excellence Analyst

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The role supports day-to-day business operations for the Investment Teams and works with Finance, Sourcing and Procurement, vendors, and COO functions. The role maintains operational information, prepares reports, supports established financial and administrative processes, and contributes to process and stakeholder experience improvements. The position also supports selected Special Projects that require cross-functional coordination, practical problem solving, and clear follow-through from planning through implementation and transition to business-as-usual operations.

What we are looking for

SUMMARY

The role supports day-to-day business operations for the Investment Teams and works with Finance, Sourcing and Procurement, vendors, and COO functions. The role maintains operational information, prepares reports, supports established financial and administrative processes, and contributes to process and stakeholder experience improvements. The position also supports selected Special Projects that require cross-functional coordination, practical problem solving, and clear follow-through from planning through implementation and transition to business-as-usual operations.

KEY RESPONSIBILITIES

• Supports routine coordination between the Business and Finance for investment management activities and established investment vehicles, including REIT, DEVCO, joint ventures, and GWT plans.
• Interprets business case scenarios and provides collected data on inputs.
• Assists with implementing approved processes, policies, procedures, and change initiatives within assigned business areas.
• Identify ways to improve stakeholder experiences.
• In collaboration with Finance, manage budget creation, monthly budget vs actuals, finance related questions.
• Tracks operational and financial performance and prepares recurring reports for assigned business areas.
• Understands policy and procedures which drive business outcomes.
• Performs data-quality checks, resolves routine discrepancies, and escalates issues that require additional guidance.
• Supports ad hoc business operations projects and performs other related duties as assigned.
• Coordinates assigned Special Projects from the initial business need through planning, approvals, implementation, and transition to ongoing operations.
• Works across Operations, Finance, Procurement, Legal, IT, and other COO functions to keep project activities, decisions, dependencies, and next steps aligned.
• Supports the development of business cases and decision materials, including cost analysis, CAPEX and OPEX considerations, options, risks, dependencies, and recommended next steps.
• Assists with RFP activities, supplier evaluations, statements of work, order forms, contract coordination, and internal approval requirements for assigned initiatives.
• Maintains project trackers, action logs, risk and issue logs, financial updates, change requests, and concise status reporting for working teams and leadership.
• Helps maintain appropriate controls around vendor requests, change orders, invoices, and project work so activities are reviewed and approved before costs are incurred.
• Supports operational transformation efforts, pilot programs, workflow improvements, and adoption of new tools or processes across regional and global stakeholder groups.

KNOWLEDGE & ATTRIBUTES

• Good working knowledge of business operations, budgeting, reporting, and process documentation.
• Ability to produce accurate and timely work using established standards and procedures.
• Strong verbal and written communication skills, with the ability to coordinate professionally with internal stakeholders and vendors.
• Ability to establish and maintain effective working relationships with stakeholders.
• Excellent attention to detail and commitment to data quality.
• Proven organizational and time-management skills.
• Strong problem-solving and analytical skills.
• Ability to manage multiple assignments, work with general direction, and seek guidance when needed.
• Demonstrates integrity and adherence to company values, policies, and requirements.
• Ability to analyze operational information, identify trends, and recognize inconsistencies.
• Good business and commercial acumen.
• Ability to prepare clear reports and presentations and contribute to project and process discussions.
• Applies advanced wide-ranging experience and in-depth professional knowledge to develop and resolve complex models and procedures in creative way.
• Contributes ideas to improve established processes and procedures.
• Uses established methods and seeks direction for new, unusual, or unclear assignments.
• Analyzes operational information to resolve routine and moderately difficult issues and escalates matters requiring broader judgment.
• Exercises judgment within established guidelines when validating information and determining next steps.
• Supports defined operational projects or improvement plans and completes assigned activities within agreed timelines.
• Is accountable for the quality and timely completion of assigned individual work.
• Work is performed with general direction and reviewed at appropriate points for quality and alignment with team objectives.
• Provides operational information within the role’s area of knowledge and refers complex or sensitive matters to the appropriate specialist or manager.
• Working knowledge of project coordination, stakeholder management, project governance, and change control.
• Ability to translate financial, operational, technical, and contractual information into clear actions and decision-ready summaries.
• Ability to maintain organized records across several workstreams and follow issues through to resolution.
• Comfort working with global teams, different time zones, and stakeholders with competing priorities.
• Familiarity with sourcing and procurement processes, supplier proposals, RFPs, statements of work, and contract-related documentation is beneficial.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree or equivalent in Business Operations, Business Administration, Finance, or a related field. Relevant certification, such as Six Sigma, is beneficial.

REQUIRED EXPERIENCE

• Moderate experience in business operations, finance support, investment operations, procurement, or a similar role.
• Experience supporting budgets, forecasts, accruals, project savings tracking, reporting, or vendor contracts.
• Working knowledge of third-party contracts, staffing models, and related costs.
• Experience working with internal stakeholders, vendors, or service providers.
• Experience supporting cross-functional projects from discovery and planning through implementation and operational handoff.
• Experience preparing business cases, cost comparisons, approval materials, project updates, and risk or action trackers.
• Experience supporting supplier selection, commercial reviews, contract or SOW coordination, change control, or procurement activities.
• Experience working on operational improvement, technology implementation, or business transformation initiatives in a regional or global environment.

PHYSICAL REQUIREMENTS

• Perform work during US business hours and global time zones, when needed.
• Ability to communicate effectively with verbal, visual and listening skills.
• Close visual work on multiple computer screens.
• Dexterity of hands and fingers to operate computer keyboard, mouse, and other technical instruments.
• Ability to travel on a plane, train, car, taxi and other forms of travelling to various locations.
• Remain stationery for long periods of time, while on a computer.

WORK CONDITIONS & OTHER REQUIREMENTS

• This role is expected to be remote with an occasional need to be on-site in a shared space.
• Exposure to varying temperatures and loud noises when inside a Data Center.
• Travel required upon request. 25% to 50% possible.
• Perform work from a remote location with stable internet connection.
• Required video conferencing Monday-Friday.
• Passport or the ability to obtain one

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is:

$76,000-105,000

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.