Service Desk Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR SCHOOL
Each Paul Mitchell school is independently owned and operated and committed to providing a high-quality educational experience. We support Future Professionals, our students, in developing strong technical skills, creativity, professionalism, and a sense of community. Our programs in cosmetology and other state-approved disciplines prepare students to achieve state licensure and pursue their career goals in a collaborative, inclusive, and student-centered learning environment.

JOB SUMMARY
The Guest Experience Team Member supports a smooth, welcoming, and efficient guest experience in the clinic. This role provides front-of-house support, assists with guest flow and service execution, and helps maintain a guest-ready environment that reflects PMTS brand and service standards. This position does not provide instruction, evaluate Future Professional skills, or enforce academic or sanitation compliance.

ESSENTIAL FUNCTIONS

• Welcome and assist guests in person and by phone in a professional and friendly manner.
• Support guest check-in, service flow, and check-out using approved scheduling and point-of-sale systems.
• Assist with guest flow and service transitions in coordination with clinic and education teams.
• Maintain accurate guest records and documentation in school systems.
• Support Future Professionals during guest services by assisting with non-instructional service flow needs.
• Maintain organization, cleanliness, and presentation of guest-facing areas, including retail and experience desk spaces.
• Escalate guest concerns, service delays, or operational issues to appropriate leadership.
• Support opening and closing procedures as assigned.
• Ensure retail products are stocked and displays remain clean and orderly.
• Follow all school policies related to professionalism, confidentiality, safety, and sanitation.

REQUIREMENTS
Education, Licensure, and Experience:

• High school diploma or equivalent required
• Prior experience in customer service, front desk, hospitality, or service-based environments preferred

Knowledge, Skills, and Abilities:

• Ability to provide consistent, professional guest service
• Strong oral and written communication and interpersonal skills
• Ability to follow established procedures and escalate issues appropriately
• Basic proficiency with scheduling systems, point-of-sale tools, and office technology
• Ability to maintain composure in a fast-paced environment