Job Guest Services Agent
Highgate
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
La Quinta New Orleans Airport
2610 Williams Blvd Kenner, LA 70062
Overview
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met.
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- ...Guest Service Agent At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become...SuggestedBank staffLocal areaImmediate startShift work
- ...Guest Services Agent At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become...SuggestedLocal areaShift work
- ...Guest Service Agent We're hiring Desk Agents for Five O Fore in New Orleans, LA! We believe our team members are our greatest strength and competitive advantage. Whether you're just kickstarting your career or have a long-standing passion for hospitality and customer...SuggestedPart timeSecond jobWork at officeFlexible hoursWeekend work
$16 per hour
...Guest Service Agent Location: New Orleans, LA FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay Range: $16.00 Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate...SuggestedFull timeWork at officeFlexible hoursShift workAfternoon shift$40 per hour
...Guest Service Agent Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process you're spreading the...SuggestedLocal areaWorldwideFlexible hoursNight shift- ....and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta... ...value, and amazing hospitality to every guest, every stay, across 1000+ properties in... ...counting. Job Description The Front Desk Agent (FDA) is the main point of contact for...Temporary workShift work
- ...A prestigious hotel company in New Orleans is looking for a Guest Service Representative to provide exceptional customer service to guests. The role includes checking guests in and out, managing reservations, and assisting with local information. Candidates should possess...Local area
- ...Guest Service Representative The Guest Service Agent is responsible for providing exceptional customer service to hotel guests and visitors, serving as a host and concierge, ensuring a memorable experience. This role involves checking guests in and out, handling reservations...Work at officeLocal area
- ...Joy Creator Position At Nothing Bundt Cakes At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play...Casual workFlexible hoursAfternoon shift
- ...Description Job Description Description: Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one.... ...and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon...Full timePart timeWork at officeLocal areaNight shiftAfternoon shift
- ...assist with basic office tasksYou serve as the face of the community—ensuring every interaction reflects Sunrise's hospitality and service standards.What We're Looking For:High School Diploma/GEDStrong customer service and communication skillsOrganized with excellent time...Work at office
$11 per hour
...Spa Concierge, you are the first impression of the spa—welcoming guests, confirming details of their visit, and guiding them through... ...check-out; it's about creating memorable moments, supporting our service team, and driving spa performance. We offer hourly pay plus...Hourly payPart time- ...up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk Responsibilities: Comply at...Shift workNight shift
- ...Responsibilities & Job DutiesStock all housekeeping carts prior to room attendants arriving in the morning.Collect soiled linen from guest rooms.Remove trash collected by room attendantsPick up clean linen and refill the par stock of linen on each floor.Refill guest room...Day shift
- SP+ is seeking a Wheelchair Assistant to support passengers at an airport facility, providing wheelchair transport to gates and assisting with luggage movement. The role emphasizes safety, clear communication, and a positive, customer-first attitude. Candidates should be...
$12 per hour
SP+ is seeking a Wheelchair Assistant at our Kenner, LA airport facility. The role involves helping passengers in wheelchairs, guiding them to gates and assisting with luggage movement, while maintaining safety and courtesy. A physical role with badge eligibility, ongoing...Hourly pay- ...Night Auditor/Guest Service Agent We are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a...Full timeLocal areaRelocationFlexible hoursNight shift
- ...personalized itineraries and seamless travel experiences. Ideal candidates bring strong communication, high organization, and a genuine passion for travel, with comfort working independently in a remote setting and delivering exceptional customer service. #J-18808-Ljbffr...Remote work
- ...DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests,... ...guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles...Work at officeFlexible hoursShift workNight shift
- ...Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our company, leaving both a first and last impression on all our guests....Flexible hours
- ...operational oversight for Rooms and Food & Beverage Divisions. The ideal candidate will have extensive hotel experience and a strong focus on guest satisfaction, profitability, and employee development. This role involves team leadership, compliance with financial procedures, and...
- ...Director of Housekeeping in hiring, training and guiding a hotel- service oriented team to maintain luxury standards throughout all... ...communication to ensure a consistently high level of cleanliness and guest satisfaction in a premier city-center property. #J-18808-Ljbffr...
- ...career. Our Cast Members are empowered to provide the greatest service anywhere through cross-training in a variety of different positions... ...were promoted from within!Game Room Attendants support guests as they play games and are responsible for ensuring all games are...Bi-weekly payFull timeTemporary workPart timeLocal areaImmediate startShift work
- ...attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and... ...airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services,...Work at officeLocal area
- ...Supervisor as necessary. Works independently with minimal supervision; organizes and prioritizes work assignments and ensures Pharmacy services are provided in a timely manner.Accurately dispenses medications and prepares sterile admixtures, including sterile products,...Full timeShift workDay shiftAfternoon shift
- ...hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.Hotel Overview:Located...Local areaWorldwideFlexible hoursShift workDay shiftAfternoon shift
- ...Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal... ...accounts. Ensure timely processing of travel agent checks. Control suite inventory. Maintain... ...in an attentive, friendly, courteous and service oriented manner. Must be effective at...Hourly payWorldwideFlexible hours
- Job Description Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety...Temporary work
- ...procedures and standards and safety and security rules and regulations to ensure guest satisfaction.ResponsibilitiesWalk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles.Remove trash and/or linens and note any...Immediate startFlexible hoursShift work
- ...employees. We take pride in our employees and the products and services we provide. We consider ourselves leaders in the field of authentic... ...at our restaurants Respond promptly to requests from guests and other departments. Identify and report preventative or other...Full timeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Job Guest Services Agent. Be the first to apply!

