Service Support Person (part time)

Grow with TRU LAND Equipment
We're a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you're hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment-we want to hear from you!

Purpose :

Our Service Support Person will assist service, sales, and parts with machine prep, machine configuration, various deliveries, and other functions to maintain efficiencies within the dealership. In this fast-paced environment, communication and organization are vital to success. Supporting service, sales, and parts to ensure quality while gaining efficiency for the dealership.

Responsibilities :

• Ongoing communication with all departments and understanding status and priority of workload.
• Line up, tag, and organize all incoming trade-in equipment on the lot and document needed work.
• Perform wash and detail on arriving and departing dealer stock inventory.
• Clean customer equipment of dirt and debris upon arrival prior to the unit leaving the lot
• Maintain all wash bay equipment, including but not limited to accounting for supply of cleaning agents, pressure washer, and drainage system
• Periodically inspect the lot for sales equipment status, looking for abnormal conditions such as no-starts, flat tires, etc., and report needed repairs to the Service Manager
• Accountable for billable time and assigned work orders
• Match machine and attachment/component serial numbers to correctly configure units for delivery
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on-time submittal of information.
• Assist parts department in unloading trucks, delivering parts, and loading customer vehicles.
• May participate in Service Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other appropriate responsibilities assigned by manager

Experience, Education, Skills, and Knowledge :

• High School diploma or equivalent experience
• Valid driver's license is required; CDL (commercial driver's license) preferred
• Driving record that meets Employer's insurance company requirements
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift up to 75 pounds.

Comprehensive benefit package for full-time team members includes:

• Competitive bi-weekly wages
• Health, dental, and vision insurance
• 401(k) plan with company contributions
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Time Off (PTO) and Paid Holidays
• Company-paid short-term disability
• Life Insurance
• Team member discounts
• Access to additional voluntary insurance plans
• Employee Assistance Program (AEP)
• Company-provided uniforms

About TRU LAND Equipment


TRU LAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we're dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we're creating lasting partnerships built on trust.

Our Vision:To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.


Our Values

• Integrity : Do the right thing
• Trust : Do what we say we are going to do
• Simplify Business Transactions: Easy to do business with
• Urgency: Engage with a sense of urgency
• Respect and Teamwork: Work together to solve our customer's needs
• Imaginative Solutions: Create solutions with thoughtfulness and purpose