Alumni Coordinator

Alumni Services Representative

Represents Alumni Services Department for all 11 agencies. Attends Agency territorial & departmental meetings in their territory. Updates their territory on Alumni announcements. Communicates and collaborates with agency leadership and care teams to ensure clients have a smooth transition into the Alumni Community upon discharge. Analyzes client tracking reports in their territory to determine alumni eligibility. Verifies discharged client information in EMR is updated in the post-discharge tracking & engagement SalesForce dashboard. Sets up client introduction to the Alumni Community when requested. Explains Alumni Community to clients and ensures clients comprehend Alumni Community eligibility and guidelines. Completes post-discharge follow-up calls and information emails regarding the Alumni Community. Partners with admissions when former clients/current alumni members request help finding treatment or returning to the program. Partners with communications department to help find testimonials from former clients. Facilitates alumni community events and meetings. Collaborates with CaredFor team to resolve any app issues or questions. Ally with Business Development team when any former client request help finding an outside provider (therapist, etc).

Required Qualifications: At least one year minimum of working with patients in the Substance Use Disorder (SUD) field. Associate's Degree or higher preferred. This role is remote, but candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX. 2 years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred. Strong working knowledge of Microsoft Applications (Outlook, Teams, Excel, Word, etc.) and a CRM (Specifically SalesForce), and EMR software. Must be willing to travel. Pay rate is $26-$31 hourly, contingent on education, experience, and any applicable professional licensure.

Benefits Highlights Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more. Balance: Competitive accrual Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time. Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development. Retirement: 401(k) retirement plan with Voya. Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment. *In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week* *Aware Recovery Care is an equal opportunity employer*

**NO PHONE CALLS, PLEASE**

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.