Customer Service Representative

Client Services Team MemberDo you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly. People who are thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won't find in other client service positions.Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge. Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.Adobe Animal Hospital joined the National Veterinary Associate community in 2022. NVA is a leading global pet care organization united in the love of animals and the people who love them.Job Location:Los Altos/Los GatosHours:Full Time- 40 hours a weekClient Services is open Monday-Saturday 7am-7pm, and 8am-7pm on SundaysShifts are available between the hours of 6:30am-7pmAWS scheduling (4 10-hour shifts)Compensation:Base wage starts at $24.00-$26.00/hr. including differentials, see belowAvailable Differentials:Weekend shift: additional $3/hr. for any weekend shifts workedClient Service Responsibilities:Provide warm, friendly client service.Interact with clients in person and on the phone.Check clients in for scheduled appointments and walk-in emergencies.Payment processing.Efficiently answer high volume of phone calls on multi-line phone system.Schedule Doctor and Technician appointments for both hospital locations.Have excellent communication skills (both written and oral) and attention to detail.Ability to thrive in a complex work environment where your team is handling many tasks at once.Benefits:Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.Paid sick, vacation, and holiday time401k benefitsContinuing education for professional developmentScholarships are available to those that want to pursue Veterinary Technician School for their RVT licenseDiscounted veterinary servicesEmployee assistance program on day 1 of your employmentAdditional benefits listed on our websiteNVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.Requirements:18-years old or olderHigh school diploma or GED2+ years customer service experienceFluent in English (written and oral)Basic computer skillsMust be able to lift or move 40lbs by yourselfBackground check and 3 professional references are required when offered a positionComfortable around animals, clients, and medical proceduresAbility to walk, stand, stoop, kneel, crouch, and feel using hands and arms on a regular and consistent basis, sitting and standing for long periods of time1 weekend day per week, either Saturday or Sunday2-3 holidays per year. Holidays are assigned at the beginning of the year or after completing your training period.