Scheduler

Benefits: Free uniforms Health insurance Paid time off Parental leave Vision insurance Wellness resources Dental insurance Primary Healthcare Centers is looking for a friendly, organized, and dependable Scheduling Representative to join our Patient Services team! If you enjoy helping others, communicating with patients, staying organized, and working in a fast-paced healthcare environment, this could be a great opportunity for you. About the Position As a Scheduling Representative, you will play an important role in helping our patients access the care they need. You will serve as a key point of contact for patients by answering calls, coordinating appointments, providing important appointment information, and helping ensure a positive patient experience. What You'll Do Answer incoming calls to the scheduling department and operator line Schedule patient appointments based on availability, urgency, and patient needs Reschedule and cancel appointments as needed Confirm and update patient information Provide patients with appointment dates, times, locations, and preparation instructions Answer patient questions regarding appointments and procedures Communicate applicable policies and sliding-scale update requirements Maintain accurate scheduling and patient records Assist with resolving scheduling conflicts professionally and compassionately Work collaboratively with providers, clinical staff, and other departments Perform additional duties as needed What We're Looking For Our ideal candidate is someone who is: Friendly, professional, and patient-focused An effective verbal and written communicator Organized and attentive to detail Comfortable working with computers and electronic systems Able to use good judgment and problem-solving skills Able to remain calm and professional in challenging situations Comfortable working with patients, providers, coworkers, and the public Dependable and able to work effectively as part of a team Education & Experience Required: High school diploma, GED, or equivalent Preferred, but not required: Medical Assistant certificate or degree Current Georgia LPN license Two years of experience in a medical office Bilingual skills #J-18808-Ljbffr Apscareerportal