Front Office Manager

Front Office ManagerEmbassy Suites Brunswick is currently seeing a Front Office Manager to join our growing team! As Front Office Manager you are the direct supervisor of all front desk staff and you will ensure proper completion of front desk duties. You will also be responsible for completing front desk duties at time such as reservations, directing, coordinating front desk activities, guest services, and monitoring the telephone. You will also prepare budgets and reporting for all front desk department.BenefitsEmployee BenefitsCareer GrowthDentalVisionMedicalPTOHolidaysFlexible SchedulingCompetitive PayRoom DiscountsResponsibilitiesAnticipates and intervenes in all instances of guest dissatisfaction with hotel policyMaximizes room revenue and occupancy by consistently reviewing statusEnsures financial performance of the front desk departmentPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsQualificationsA.A. associate degree or 5+ years in related experience or fieldMust have basic mathematical skills ie. applying basics of geometry and algebra and basic computer skillsAbility to apply common sense, empathy and understanding to carry out instructions and provide delegation to staffCustomer service experiencePrevious hotel experience preferredExcellent communication and organizational skillsEEO StatementWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.