Critical Spares Logistics Coordinator

Role Description

The Critical Spares Logistics Coordinator ensures the efficient coordination and delivery of replacement equipment to minimize Mean Time to Repair (MTR) and support network reliability. This role involves managing orders, controlling inventory, coordinating with vendors, and providing timely updates to stakeholders. The position is critical to reducing network downtime, meeting customer SLAs for restoration and installation, and optimizing costs. Success in this role requires urgency, autonomy, and strong collaboration in a fast-paced environment.

Fully remote position open to candidates based anywhere in the U.S.

Main Responsibilities

• Order Management: Process and track orders, coordinate procurement, manage logistics, and confirm proof of delivery for field equipment.
• Inventory Control: Maintain accurate physical and logical inventory of critical spares; ensure availability and reconciliation.
• Vendor Coordination: Manage Return Material Authorizations (RMAs) in line with vendor agreements; monitor repair and replenishment timelines, escalating as needed.
• Customer & Internal Support: Serve as a primary contact for stakeholders, providing timely updates on equipment status and resolution timelines.
• Reporting & Analytics: Track status, generate reports, and conduct trend and compliance analysis for management visibility.
• Vendor Contract Compliance: Oversee warranty, entitlement, and RMA compliance; monitor vendor performance and escalate issues when necessary.
• Asset Lifecycle Management: Plan, forecast, and stage inventory for Critical Spares and CPE programs; ensure accurate reconciliation of assets.
• Team Coverage Requirement: To ensure continuous support and operational readiness, team members may be required to work shift hours and/or participate in on-call rotations as part of our 24x7 coverage model.

Qualifications

• High School Diploma or GED
• Minimum 2 years experience in logistics, supply chain, or related field
• Proficiency in Microsoft Office Suite; familiarity with MRP and WMS systems preferred
• Strong organizational and analytical skills; excellent communication; customer-focused; ability to prioritize and work independently in a fast-paced environment

Preferred Qualifications

• Bachelor's degree in Business Administration or related field
• 2 years experience in logistics or inventory management
• Attention to detail, effective time management, collaborative mindset, and problem-solving skills

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $41,310 - $54,570 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $42,975 - $57,299 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $45,021 - $60,027 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.