Audiology Assistant - Full time Days

Description The Audiology Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities Maintain hearing aid inventory and supplies. Prepare equipment for audiological testing. Provide instruction to patients on hearing aid use, care, and troubleshooting. Perform basic hearing aid checks and cleanings. Assist Audiologists with hearing aid fittings, maintenance, patient education, and administrative work. Fit, program, and adjust hearing aids for optimal performance. Participate with other team members in patient care planning through verbal and written communications. Provide clear, concise, and timely patient care/medical documentation per departmental standards. Assist with insurance verification and billing processes. Participate in patient planning to facilitate the continuity of patient care. Participate in ongoing training and professional development. Promote and maintain professional working relationships with interdisciplinary team members. Adhere to the Hospital and departmental policies and procedures. Qualifications High school diploma or GED. Hearing Instrument Dispenser license through Illinois Department of Public Health (IDPH), or active Trainee Hearing Instrument Dispenser licensure (IDPH) and must obtain Hearing Instrument Dispenser license within 90 days of starting. Knowledge of hearing aid technology and troubleshooting. Minimum one (1) year of previous experience working as an Audiology Assistant or Hearing Aid Dispenser in a healthcare or retail setting. Familiarity with EPIC. CPR-BLS certification through American Heart Association (AHA). Proficient in Audiology software applications. Preferred Qualifications Two (2) years of experience working as an Audiology Assistant or Hearing Aid Dispenser. Competencies / Performance Expectations Excellent communication and interpersonal skills. Ability to multitask and work in a fast‑paced environment. Ability to operate hearing aid programming software and diagnostic equipment. Refer to NMHC Performance Standard Competencies. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within one year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family. #J-18808-Ljbffr Northwestern Medicine