Online Fulfillment Associate

Job Description

Job Description

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. 

Summary
The Online Fulfillment Associate is responsible for completing the processing of all incoming online orders from the online platform(s). The Online Fulfillment Associate is in charge of properly pulling the applicable inventory products, building the orders in the POS system and staging the customer’s order for the dispatch agents. All state compliance standards must be adhered to such as printing applicable product labels, providing order totals to customers and providing good customer service for outbound calls to customers. Verifying delivery eligibility and confirming that all proper documentation has been received to proceed with a compliant order as well as updating and building POS system and online ordering platform profiles. The Online Fulfillment Associate is also responsible for outbound and inbound customer phone calls regarding any applicable questions during the account creation process. Assist in order fulfillment by, properly pulling the applicable inventory products, building the orders, and staging them for the processing agents to then enter into the POS system.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Pulling inventory from the pick-pack room and entering products into the customer’s sales order.
• Building and setting up profiles on the POS system.
• Updating all steps during the process on applicable software program applications.
• Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
• Creating and updating online ordering account profiles in the POS system.
• Verifying that all state requirements are met to procced with a compliant sale
• Handle inbound and outbound customer phone calls.
• Resolving account creation issues for customers
• Answers customer's questions concerning price, and use of merchandise during outbound customer calls.
• Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Reports all issues to management.
• Comply with all HR policies including confidentiality and non-disclosure.                                                                                                                   
• Assist with the implementation of company policies, standard operating procedures, and performance standards.                                                                                                                                
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies.
Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long/additional hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness.
Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.

Planning/Organizing - Uses time efficiently.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedure manuals. 
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software.
Certificates, Licenses, Registrations
Must be 21 years of age or older.
NV State Agent Card Required.
OSHA 10 Required (company paid) to be completed within 6 months of hiring.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to stand, walk, sit, reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee is occasionally required to climb or balance and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

DISCLAIMER: Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the Company.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.

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