Automotive Service Manager

Job Description

Job Description

Van Horn Hyundai of Fond du Lac has an exciting opportunity for a top performing Service Manager with a proven track record of leadership and profitability!

The Service Manager will carry out this responsibility by operating their shop at maximum production, controlling cost, building customer relationships, maintaining good employee relationships, setting and obtaining service sales objectives, maintaining service records, and by making their profit objectives.

Come join one of the fastest growing auto groups and be apart of a winning team!

What’s in it for you:

• Employee Owned - Retirement plan that is 100% company funded!
• Great work/life balance
• Supportive resources
• Competitive compensation: We offer a competitive salary and benefits package, recognizing your expertise and commitment to our success
• Chance to lead and shape a high performing service team
• Ongoing professional development and training opportunities
• Collaborative and inclusive work environment
• Generous paid time off policy including vacation, personal days, and holidays
• Cutting-Edge Facility: Work in a state-of-the-art service center equipped with the latest tools and technology to support your team's success.
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental Vision, 401k & more!
• Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
• Employee discounts on vehicles, parts, and service
• Strong community involvement
• Holiday parties, Brewer game, summer picnic & more!

Responsibilities:

• Prompt and courteous customer reception
• Monitor consistent selling by all Service Advisors
• Prompt and consistent customer follow-up by each Service Advisor
• Regular and thorough inspection of completed work
• Prompt and fair adjustments on all customer complaints
• Daily review of progress versus objectives
• Establishing individual sales quotas for the Service Advisors
• Listening and analyzing all suggestions, complaints, etc. - consult with the Platform Director on personnel problems that need his attention
• Analyzing the performance of all Service employees on a regular basis
• Have adequate tools and equipment for Service Technicians
• Seeing that the company receives full value for time and materials purchased
• Getting competitive bids on all tools, equipment, sublet of repairs, supplies, etc.
• Analyzing and eliminating practices that waste supplies, utilities, space and time
• Analyzing each month's "come- back" repair orders, maintenance costs, repair costs, and all controllable expense element
• Maintain a program to upgrade employees capable and desirous of advancement

Qualifications:

• High School Diploma or equivalent
• Valid driver’s license
• Automotive Expertise: A solid background in automotive repairs is a must.
• Leadership Excellence: You're a natural leader with a track record of effectively managing teams. Your ability to inspire, mentor, and lead by example will set the tone for our service center's success.
• Customer- Centric Mindset: Your dedication to customer satisfaction is unwavering. You understand that exceptional service builds lasting relationships and repeat business.

For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !