Customer Service Delivery Advocate

Now Hiring: Call Center Advocate (On-Site Position)

This is NOT a remote position

Call Center Advocate Schedule

MondayFriday: 8:00 AM 5:00 PM (Meal Break 1hr)

Every other Saturday: 8:00 AM 4:00 PM (Meal Break 30 min)

Closed Sundays

Call Center Advocate Job Type: Full-Time

Call Center Advocate Pay Structure: $18.00$19.00 per hour (based on experience)

Call Center Advocate Position Overview

We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.

The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed. Even with limited experience, we will train the right person!

Call Center Advocate Key Responsibilities

Manage a high volume of incoming calls

Build strong trusting relationships with customer accounts through open and interactive communication

Provide accurate and complete information using appropriate tools and resources

Handle customer complaints, identify solutions, and follow up to ensure resolution

Accurately document customer interactions, update accounts, and maintain records

Follow all communication procedures, guidelines, and company policies

Call Center Advocate Required Skills & Qualifications

Strong phone etiquette and active listening skills

Customer-focused mindset with the ability to adapt to different personalities

Excellent verbal and written communication skills

Ability to multi-task, prioritize, and manage time effectively

Basic computer skills

Accurate data entry skills

High school diploma or equivalent

Valid driver's license

Call Center Advocate Benefits Available At 90 Days

401(k) with profit sharing

One week of paid time off

One paid personal day every 90 days (up to four per year)

Health insurance

Dental insurance

Vision insurance

Free life insurance

Flex Spending Account or (FSA)/ Health savings account (HSA)

90-day performance evaluation with opportunity for a pay increase

Compensation: $18.00 - $19.00 per hour