Manager, Product Design

Lead and mature Product Design as an enterprise capability within Cambridge’s Product Operating Model Manage the Product Design team and serve on the Product Strategy leadership team Develop Product Design strategy aligned with product taxonomy, portfolio priorities, operating model, and enterprise product strategy Establish standards for interaction design, visual design, information architecture, service design, usability, accessibility, research quality, and design governance Strengthen Product-Design-Engineering partnerships and promote shared accountability Build DesignOps practices for intake, capacity planning, prioritization, rituals, reviews, metrics, and governance Produce design artifacts for strategic, complex, ambiguous, or high-priority product initiatives Lead discovery workshops, journey maps, service blueprints, workflow models, wireframes, prototypes, concepts, usability tests, and research synthesis Conduct product discovery, customer validation, design critiques, and executive-ready experience storytelling Partner with Product, Engineering, Data, Operations, Compliance, and business stakeholders Lead, mentor, recruit, hire, onboard, retain, and develop Product Designers Build career frameworks, competency models, coaching practices, growth paths, and future design leadership capability Establish scalable user research practices, repositories, governance, and insight-sharing routines Lead design system governance, reusable patterns, component standards, and experience guidelines Establish accessibility and inclusive design practices in a regulated financial services environment Guide design strategy for AI-enabled experiences, intelligent workflows, recommendations, insights, automation, and responsible human-centered AI Requirements Bachelor’s degree in Human-Computer Interaction, UX Design, Product Design, Human Factors, Psychology, Information Architecture, Interaction Design, or a related field; equivalent practical experience may be considered 10+ years of Product Design, UX Design, Service Design, Design Strategy, or related experience 5+ years leading Product Design teams, including coaching, performance management, hiring, talent development, and organizational planning Demonstrated player-coach capability with high-quality UX artifact production Strong portfolio or work samples demonstrating strategic UX leadership, product discovery, customer research, interaction design, service design, prototyping, and enterprise experience design Experience building or maturing design capabilities in a product-led organization, including standards, governance, DesignOps, research operations, design systems, and design review practices Strong executive communication, facilitation, stakeholder management, organizational influence, and change leadership skills Must be located in or willing to work from Phoenix, AZ or Fairfield, IA with a minimum of three days per week in office Current FINRA Series 99 and/or Series 7 license, or ability and expectation to successfully obtain required FINRA licensing within 12 months of employment Experience in financial services, wealth management, broker-dealer, RIA, custody, advisory, investment management, FinTech, or another regulated industry preferred Experience with advisor workstations, onboarding, account opening, service requests, CRM, practice management, advisory operations, financial planning, portfolio management, compliance review, or client servicing workflows preferred Experience with enterprise SaaS, platform environments, digital transformation, complex workflows, product operating model transformation, DesignOps, research operations, AI-enabled products, automation, or data-rich enterprise experiences preferred Master’s degree, MBA, MS in HCI, Human Factors, Design Strategy, or related advanced degree preferred Preferred certifications or training include Nielsen Norman Group UX Certification, UXQB CPUX, Human Factors International CUA, IAAP CPACC or Web Accessibility Specialist, IDEO Design Thinking, LUMA Institute, Design Sprint Facilitation, Product Discovery, Product Strategy, Product Operations, Pragmatic Institute, Product School, or Continuous Discovery training Core Competencies Demonstrates expertise in Product Design leadership, including strategy development, team management, and design governance within a regulated financial services environment. Proficient in establishing DesignOps practices and fostering collaboration across Product, Engineering, and business stakeholders. Highest-signal resume keywords Product Design Leadership DesignOps Practices User Research Governance Executive Communication Financial Services Experience ATS Optimization Keywords Hard Skills Product Design UX Design Service Design Design Strategy Interaction Design Prototyping Design Systems Usability Testing Information Architecture Accessibility Standards Soft Skills Stakeholder Management Organizational Influence Change Leadership Coaching Facilitation Certifications & Qualifications FINRA Series 99 FINRA Series 7 Nielsen Norman Group UX Certification UXQB CPUX Human Factors International CUA IAAP CPACC Web Accessibility Specialist IDEO Design Thinking LUMA Institute Product Discovery Training Industry Keywords Financial Services Wealth Management Broker-Dealer RIA Investment Management FinTech Compliance Review Client Servicing Workflows Product Operating Model Design Review Practices Tools & Technologies Design Artifacts Journey Maps Wireframes Prototypes AI-Enabled Products Digital Transformation CRM Systems Enterprise SaaS #J-18808-Ljbffr