Customer Support Representative

Customer Support Representative

Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader.

Join Our Team as a Customer Support Representative!

Location: Horsham, PA In-Office

Schedule: 7:30 AM 4:00 PM and 11:00 AM 7:30 PM, alternating between early and late shifts.

Overview: Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!

Key Responsibilities:

• Resolve order issues to ensure customer satisfaction
• Provide timely email correspondence and occasional phone support
• Update order statuses, obtain ETAs and tracking numbers
• Expedite order cancellations, shipping issues, and delivery exceptions
• Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
• Investigate and resolve shipment-related issues, including issuing RMAs
• Work with manufacturers to obtain credits and resolve product issues
• Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
• Navigate and leverage ERP software programs to support daily operations

Knowledge, Skills, and Abilities:

• Prior customer service experience required
• Strong computer skills with the ability to type ~40 WPM
• Outgoing and friendly personality with outstanding professionalism
• Excellent communication and decision-making skills
• Automotive knowledge or service experience is a strong plus
• High School Diploma or equivalent required

There at Every Turn: Our Benefits

• Competitive Pay Structure
• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
• Generous Paid Time Off and Paid Holidays
• 401(K) Match
• Tuition Reimbursement
• Company-Sponsored Events
• Subsidized Part Purchasing Program

We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.