Service Writer

Job Description

Job Description

Key Responsibilities:

• Greet customers in a professional and friendly manner.

• Explain available services, promotions, and special offerings such as free vehicle inspections.

• Create and manage service tickets in the system.

• Coordinate repair schedules with technicians and provide status updates to customers.

• Communicate clearly about costs, timelines, and any additional work needed.

• Process customer payments and handle necessary paperwork upon service completion.

• Maintain accurate and organized service records.

• Assist in maintaining a clean and welcoming front counter area.

• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

• High school diploma or GED required.

• Must be at least 18 years of age and pass a pre-employment drug screen.

• Previous experience in sales, service writing, or customer service preferred.

• Strong verbal and written communication skills.

• Ability to multitask and work effectively in a fast-paced environment.

• Basic computer skills and familiarity with POS/service management systems.

• Knowledge of automotive or commercial tire services a plus.

• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime maybe required.

• 401(k) with Company Match

• Health, Dental, Vision, and Life Insurance

• Paid Time Off

• Paid On-the-Job Training

• Career Growth Opportunities

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012

• Family-owned company with a culture of service excellence