Coordinator - eCommerce After Sales

The Team The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs. The Opportunity As the Coordinator of eCommerce Client Relations, you will support the team in ensuring that all operational tasks including order review, returns and exchanges, FedEx claims, Web to Shop and eCommerce After Sales are functioning properly and that we are meeting all deadlines in these areas. You will partner with the Dayton team to track all shipping, delivery, and order incidents. In partnership with your manager, you will support and complete weekly and monthly reports to propose areas of improvement and process evolution. You will work on operational responsibilities related to client services and help to elevate overall client experience. You will demonstrate strong attention to detail and an aptitude for managing manual reporting processes, combined with an analytical mindset to identify, extract, and communicate critical trends and insights. About the Role Support eCommerce Client Relations team with order review, WTS, claims, returns, and additional tracking needs Assist with reporting needs and teamwide communication of analysis Track all incoming incidents related to client orders from the distribution center side including swapped packages, mis-shipments, and packaging issues. In partnership with Manager, report on incidents & claims and share a weekly and monthly recap Showcase and implement product knowledge, while conveying the Hermès style, values, and vision Maintain confidentiality and company policies for data protection and security Adhere to all Hermès policy & procedures relative to role and responsibilities Uphold high client expectations in every interaction Additional responsibilities may arise due to the needs of our business quickly evolving and shifting Supervisory Responsibility NO Budget Responsibility NO Decision Making Responsibility YES – customer experience and follow-ups About You Some Saturday hours required 1-2 years of experience in a similar role or experience with working with clients Strong ability to exercise appropriate judgment High level of attention to detail Proven excellence in communication skills (verbal and written) and ability to multitask Established knowledge of Microsoft Excel and Word Knowledge of French is helpful Salary The hourly range for this position is $28.65-$33.35 per hour. Actual rates are determined based on the job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance Medical, Dental, Vision Life Insurance and Disability Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time) Paid Parental leave and transition time 401(k) and Roth Retirement plan with company matching and profit sharing Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance Product discount and EAP resources Access to Calm App, Health Advocate, Family Building Support and more! Company Overview Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries and over 15,000 employees worldwide. Our Commitment Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Equal Opportunity Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. Privacy Notice We collect personal information (PI) from you in connection with your application for employment with Hermès, including identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at View email address on click.appcast.io. Please do not submit resumes or applications to this email address. #J-18808-Ljbffr Hermès