Food Server

Job Description

Job Description

Core Responsibilities:
•Service guests by taking drink and food orders, delivering food and beverage items to guest’s tables and pre-bussing tables in a timely fashion.
•Use suggestive selling; always serve bar beverages responsibly, and within legal guidelines.
•Keep guests’ dining tables well maintained at all times; check back, refills, pre-bus etc.
•Perform all side work duties, which may include opening, on-going, and closing duties.
•Assists and works in concierge lounge or other F &B outlets as needed.
•Answer questions on menu selections.
•Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
•Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
•Check in with guests to ensure satisfaction with each food course and/or beverages.
•Pick-up trays and clean tables as needed to ensure a clean dining area. Maintain cleanliness of work areas, china, glass, etc., throughout the day.
•Complete all duties in a timely, expeditious and professional manner.
•Communicate with supervisor and team members regarding shift activities, problems, and product concerns.
•Remain updated on current gaming facility and department promotions.
•Maintain sanitation, safety, security, and personnel policy standards at all times
•Follow security and surveillance protocol when necessary.
•Perform additional duties as assigned by supervisor or manager.
•Must be able to follow instructions and procedures.
•Must be able to respond in a positive manner to supervisory directions/guidance and be able to accept constructive criticisms in order to grow and learn new, updated information.
•Must be a team player. Participate in crossed training for other positions in front/ back of the house as directed by supervisor or management.
•Required to attend on-going training sessions and staff meeting.
•Know liquor law service to anyone under age 21 or to anyone who is intoxicated.
•Must Role Model Company guest service program.
•Other duties as assigned.

Qualifications/Requirements:
•High School diploma or equivalent preferred.
•Cash handling experience.

•New York State TIPS certified is a plus.
•Must be able to obtain a New York State Gaming License.

Other:
•Able to lift and carry up to thirty pounds occasionally.
•Good guest service and verbal skills.
•Weekends, Holidays and swing shift work may be required.
•Stand, sit, or walk for an extended period of time or for an entire work shift.
•Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
•Reach overhead and below the knees, including bending, twisting, pulling, and stooping.