ACE GARDEN CREW

Garden Crew Member - Ace Hardware

Company: Ace Hardware | Jones Petroleum

Pay: Based on experience and highly competitive for the market served

Benefits for qualified applicants:

• A competitive starting wage
• Most rewarding 401(k) retirement plan in the industry!
• Paid weekly

We are a privately owned community oriented company. Our team members put customer service as their first priority!

Our team members are team players and work well with their team including being engaged and displaying pleasant and enthusiastic attitude.

All team members are treated fairly with dignity and respect.

Team members are required to follow the site specific/brand specific procedures for offering consistent and quality customer experiences.

This location, operated by Convenience Stores Inc- a subsidiary of Jones Petroleum, is looking for a highly skilled, self-motivated individuals looking to assist in our growing retail operation.

Essential duties and responsibilities:

• Assist customers with selecting plants, tools and products.
• Provide customer assistance on plant care and garden solutions.
• Help unload incoming trucks and put away garden center merchandise (as arranged by management). Maintain the garden center; keep clean, daily watering, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a "speed is life" attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Assist with promotional set ups; bin tag/sign displays and price tags as required for events, flyers, etc.
• Remove promotional bin tags/signs from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and vignettes
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for every customer, every time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning/watering plants, stand near the garden center entrance or main aisle to get the best view of customers coming into your department. Walk up and down the aisles to be sure customers are being assisted. Avoid personal conversations with co-workers on the floor.
• Serve customers in the garden center, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the WOW process
• Actively participate in store communication and initiatives (e.g., communication board, daily huddle, store contests, etc.)
• Assist customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the five foot rule greet and/or acknowledge all customers within five feet of you all the time.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the magic question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Respond to customer coordinator questions as needed.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket or a garden center shopping cart for their shopping use.
• Assist in the training and development of peers

Note: This company participates in the E-verify program. This position is subject to a 90 day introductory period. This introductory period is designed, primarily, to give both the company and the employee an opportunity to determine whether the employee will be able to adequately perform in the assigned job position. At the end of the introductory period, your performance will be reviewed and a decision made regarding your continued employment or any extended introductory period. All employees are hired as temporary employees until their introductory period has elapsed. Temporary employees are not eligible for any benefits during the introductory period.

Requirements:

Required knowledge, skills and abilities:

• Ability to work outdoors and perform physical tasks i.e., lifting, watering and stocking.
• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible, including evenings, weekends and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred

Physical requirements:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth