Sr. ESS Field Service Engineer - Phoenix

Our client, a large nationwide AV integrator, is looking to hire a Sr. ESS Field Service Engineer to their team. This person will be responsible for providing onsite troubleshooting, diagnostic support, and hands on resolution for a wide range of Electronic Security Systems (ESS). This role supports both field service engineers and technicians by addressing complex technical issues, ensuring operational continuity, and contributing to the success of managed service efforts. Some travel is included but the majority of the work is in the greater Phoenix area
Day to Day:
• Ability to serve as the primary technical escalation point for all ESS related issues, providing expert level diagnostics, fault isolation, root cause analysis, and resolution of medium- to high complexity problems.
• Repair, service, and operational health of ESS equipment, including planning and implementing system improvements to enhance performance and reliability.
• Develop, execute, and track daily and weekly preventive maintenance schedules, including reporting to ensure optimized system readiness and functionality across customized spaces.
• Identify, failed, or degraded equipment and take full ownership through resolution, including documentation, communication, and follow through.
• Perform safe, precise fault diagnosis, including removal, repair, testing, implementation, and verification of ESS components, devices, and systems.
• Experience collaborating with client teams to schedule meetings and prepare meeting spaces, ensuring required technology accommodations for trainers and end u are fully functional.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Industry-recognized certifications in access control or video management systems (e.g., Lenel, Milestone, CCure 9000, DMP, Honeywell, etc.).
• 3+ years of experience as an Engineer supporting enterprise level security systems, including card access, CCTV, CATV, and intrusion detection systems in accordance with manufacturer standards and engineered drawings. Need strong experience modifying drawing in bluebeam and autocad as well as:
o Hands-on experience with enterprise level networking and IP based ESS architectures, including configuration, maintenance, and troubleshooting of networked security devices.
o General computer proficiency, including experience with software and tools common within the Electronic Security Systems industry.
o Experience installing security systems (card access, CCTV, CATV and intrusion systems)


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.