Customer Service Representative

Full Time

CLAYMONT, DE, US

About Agile Cold Storage

Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions headquartered in Alpharetta, Georgia. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement. This position is for 1st (1st shift - Monday - Friday; 7:00 am - 3:30 pm) or 2nd shift. (2nd shift - Monday - Friday; 3:30 pm - 12:00 am).

Essential Duties and Responsibilities:

• Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.

• Schedule inbound and outbound appointments within the DMS (Dock Management System).

• Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.

• Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.

• Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.

• Review order details and ensure they are following Company policies and procedures.

• Research issue , obtain supporting paperwork, get approvals and process credits / debits.

• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.

• Provide coverage for other team members.

• All other duties as assigned.

Other Duties and Responsibilities:

• Accurately enter orders in the WMS.

• Perform work in a safe manner following all Company safety rules.

• May perform other duties as may be assigned to fulfill Agile’s objectives.

Required Qualifications :

• 2 years of Customer Service Experience or an appropriate combination of education and experience.

• Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.

• Requires clerical skills in managing files and records, and other office procedures and terminology.

• Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.

• Strong communication skills with the ability to read and speak English.

• Must be able and willing to complete a pre-employment basic math skills test.

• Must be able and willing to complete a per-employment background check and drug screen.

• Strong Teamwork skills.

Preferred Qualifications of Export Coordinator :

• High School Diploma or GED.

Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills . The employee also must be capable of following written and verbal instructions . The employee m ust have a high attention to detail . Organizational and time management skills will be required .

Work Environment : The working environment is usually in an office setting, with occasional need to leave the premises . Requires the use of a telephone, fax machine, computer terminal calculator, copy machine .

Physical and Mental Demands : This job will require the ability to sit for long periods of time, with frequent interruptions . This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads . This job will require manual dexterity with normal hand / finger movements for typical office work . Speaking , hearing, and seeing are important elements of completing assigned tasks . This job will occasionally require climbing, squatting or kneeling, and bending . The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile’s grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance . The noise level in the warehouse is usually moderate .

1st shift - Monday - Friday; 7:00 am - 3:30 pm

2nd shift - Monday - Friday; 3:30 pm - 12:00 am