Client Success & Content Marketing Manager

SunCast connects leaders in clean energy through Content, Capital, and Community. Our podcast, custom content programs, growth advisory work, and PowerCircle executive community help companies share their expertise, strengthen relationships, and connect with relevant audiences and capital partners. We are a small, fast moving, and growth focused team, building repeatable ways to expand services to meet our client needs.

Location: Fully remote, with travel ~6 times per year to support major events, on-site recordings, and executive interviews.

Schedule: Generally Monday–Friday, 9am–5pm Eastern Standard Time, with flexibility to work outside standard hours.

SunCast seeks someone who can own the experience & outcomes of content marketing clients, from the Sales handoff & onboarding through delivery, renewal, and expansion. You will combine proactive account management, disciplined project delivery, content strategy, and hands-on writing. You will coordinate internal and external contributors while ensuring clients understand the value of the work and identifying additional SunCast services that support their goals.

Your portfolio may also include support of special programs including: podcasts, video, other content engagements, and occasional executive event program support.

• Act as the primary contact for assigned clients following Sales handoff covering the signed agreement, objectives, stakeholders, deadlines, budget assumptions, and outstanding decisions.
• Lead onboarding and kickoff;
  establish success criteria, approval responsibilities, communication cadence, and the path to the first useful deliverable.
• Maintain account-health assessments and identify delivery, relationship, and value risks early, with a documented action plan for at-risk accounts.
• Conduct regular client reviews that connect delivered work and performance insights to the client's objectives, rather than only reporting activity.
• Gather required assets and client context, and coordinate Content MVP discovery/StoryMap, messaging direction, and the initial content calendar with the relevant contributors.
• Translate each signed agreement into a clear account delivery plan and keep it current, including approved scope, deliverables, budget assumptions, owners, milestones, dependencies, approval deadlines, decisions, and next actions. Use the planning standards established with Operations.
• Coordinate work across clients, internal team members, and external production partners.
• Track projects against contracted scope, budget, deliverables, and deadlines.
• Lead client meetings and turn discussions into documented decisions, assignments, and next steps.
• Manage feedback, approvals, revisions, and scope changes.
• Identify risks, delays, missing information, and budget concerns early and take action to resolve them.
• Keep project, client, and production information accurate and current.
• Identify and qualify cross-sell and upsell opportunities through an understanding of client goals, upcoming launches, events, audiences, and internal capacity. Develop a clear recommendation describing the need, timing, expected value, and appropriate SunCast service;
  partner with Sales on proposals and commercial next steps.

• Develop a strong understanding of each client’s business, audience, marketing goals, positioning, expertise, and content needs.
• Organize relevant client information within SunCast’s knowledge systems so it can inform strategy and execution.
• Develop or contribute to content strategy, including content pillars, key messages, audience priorities, formats, channels, and campaign concepts.
• Prepare pre-production documents that clearly communicate the client’s objectives, intended audience, key messages, talking points, creative direction, and desired outcomes.
• Turn client objectives into production plans, creative briefs, interview outlines, workshop agendas, content calendars, and asset requirements.
• Coordinate the agreed production schedule and client readiness with Production, confirming participants, client assets, approvals, and communication. Confirm that the designated production owner has addressed equipment, crew, location, and technical requirements.
• Ensure the client and production team share a clear understanding of the message, deliverables, responsibilities, and success criteria before production begins.

• Coordinate producers, writers, videographers, hosts, guests, clients, and other production personnel.
• Ensure production teams have the necessary client context, key messages, creative direction, assets, access, and schedules.
• Facilitate client workshops, discovery sessions, interviews, and content-development conversations when required.
• Guide workshop participants through structured discussions designed to surface client knowledge, perspectives, stories, and insights.
• Capture content and strategic information generated during workshops and translate it into usable source material for future content.
• Represent client objectives and coordinate client-facing decisions during assigned workshops, recording sessions, and production days, working alongside the production lead and escalating scope or delivery concerns early.
• Help guide conversations and production activities toward the approved objectives and key messages while preserving natural, authentic responses.
• Monitor execution against the approved production plan and address issues as they arise.
• Maintain clear communication between the client and production team throughout production.

• Coordinate editors, writers, designers, and other post-production team members.
• Manage the movement of source materials, recordings, transcripts, drafts, workshop outputs, and other assets through the post-production process.
• Review work for quality, accuracy, strategic alignment, and consistency before it reaches the client.
• Ensure completed content reflects the approved key messages and intended audience.
• Manage client review, feedback, revisions, and final approvals.
• Ensure all contracted deliverables are completed, properly organized, approved, and delivered on schedule.

• Develop or contribute to promotion and distribution plans based on the client’s objectives and target audience.
• Translate long-form source material, interviews, and workshop insights into channel-appropriate content and campaigns.
• Personally draft and edit executive thought-leadership posts, LinkedIn copy, content briefs, and other assigned campaign assets, translating source material into accurate, distinctive content that reflects each client's voice and objectives.
• Coordinate the scheduling, publishing, and distribution of approved content.
• Ensure promotional content remains aligned with the client’s voice, positioning, key messages, and broader marketing strategy.
• Review performance and client feedback to improve future content and promotional planning.

• Demonstrated ownership of multiple client relationships and delivery plans, together with strong B2B content strategy, writing, and editing capability. Experience in an agency, services business, or comparable multi-stakeholder environment is particularly relevant.
• Strong client-facing communication and relationship-management skills.
• Demonstrated ability to manage multiple projects, budgets, stakeholders, and deadlines.
• Experience developing content strategies, key messaging, and professional content for platforms such as LinkedIn.
• Strong writing, editing, creative judgment, and attention to detail.
• Confidence facilitating workshops, interviews, discovery sessions, or structured group conversations.
• Ability to listen carefully, identify valuable insights, and turn conversations into useful content.
• Working knowledge of pre-production, production, post-production, and content-distribution workflows.
• Ability to understand a client’s business and translate its needs into clear strategic and creative direction.
• Comfortable moving between strategy, project management, client communication, facilitation, team coordination, and hands-on execution.
• Ability to interpret contracts and manage projects according to defined scope and deliverables.
• Demonstrated, current proficiency using AI-assisted tools for content ideation, drafting, editing, and repurposing, paired with strong independent writing and editorial judgment. Able to originate content angles, write and revise copy without generative assistance, and direct or edit work created by others. Accountable for accuracy, client voice, and quality regardless of how content is produced.

• New clients receive a complete handoff, clear onboarding, and timely progress toward the first useful deliverable.
• Account plans, client communication, and risk assessments stay current;
  delivery issues are surfaced proactively.
• Writing and client-facing work meet agreed standards for accuracy, voice, and strategic relevance.
• Clients understand the value of the work;
  renewal preparation starts early and retention risks receive deliberate follow-through.
• Qualified expansion opportunities reflect real client needs and move to Sales with useful context.
• Projects move efficiently from pre-production through production, post-production, and promotion.
• Pre-production documents provide the team with clear objectives, audiences, key messages, and creative direction.
• Workshops and client conversations produce valuable insights and usable content.
• Team members receive clear direction, client context, assignments, and deadlines.
• Content reflects the client’s goals, audience, expertise, brand, and approved messaging.
• Deliverables are completed on time, within scope, and within approved budgets.
• Creative work meets SunCast’s quality standards before reaching the client or being published.
• Risks, delays, and scope concerns are identified and addressed early.
• Clients view SunCast as both a reliable execution partner and a strategic content-marketing resource.