SHIFT SUPERVISOR OF TRANSIT SERVICES

Job Description

Job Description

Shift Supervisor of Transit Services 

for Elite Parking Services, a uniquely positioned, rapidly scaling company

PAY RANGE : $44,500 - $54,500/ Per Year 

BENEFITS :

• 401K
• HEALTH
• VISION
• DENTAL 
• LIFE INSURANCE 
• PTO 
• QUARTERLY PERFORMANCE BONUS

Here’s a few reasons why we’re a company you should learn more about:

• We’re growing at an increasingly fast pace with a solid strategy and focus for growth. 
• We provide a safe, efficient, and easy driving experience for our drivers that ensure they’ll have work life balance 
• Holidays our drivers get to be home with their families 
• Our team member get access to free Life insurance policies enabling them to protect their families 
• Employees who want to can have access to upward mobility if they want to advance their careers. 
• We’re competing head-on with the big boys and winning with our proprietary technology.
• Our team members have the autonomy to execute on a service model solution that’s game changing and will wow our clients.
• Our culture is values-based, with a tight-knit team that’s in it to win it.
• We hire smart people with the collective energy and firepower that’s changing our industry.

We could keep going but we’re hoping to have an opportunity to tell you the rest in person.

Much More Than a Supervisor…..

As a member of the Elite team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture at Elite. The successful candidate will: 

• Possess a blend of self-confidence, humility, eagerness for growth and high-achievement drive 
• Have a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles 
• Be accountable for the shift, its service delivery and the overall KPI performance of the team on the shift
• Achieves staffing, reliability, safety, and customer-service goals
• Maintains safe and compliant operations
• Responds quickly and effectively to service exceptions, disruptions, & contingencies 
• Develops high-performing transit operators
• Possess strong knowledge in DOT regulations and passenger transit dispatch operations 
• Understands & can complete basic vehicle preventative maintenance checks
• Can trouble shoot  basic PM identified issues
• Display high levels of Perseverance and Accountability
• Have an attitude and track record that displays continuous personal and professional growth 
• Know how to execute the daily operations control and work with a remote dispatch & command center
• Works independently with little direction other than a strategic company plan
• Ensures team on-site DOT compliance & company service model compliance
• Can fully utilizing service model to oversee and manage service delivery 
• Is team focused, tactful, mature, and know how to get along with people in all environments 
• ENSURE CONSISTENT DELIVERY OF COMPANY STANDARDS OF SERVICE DELIVERY REGARDLESS 

Key Responsibilities of this Position Include: 

• Open and close service operations 
• Driver supervision, Safety compliance, Service recovery
• Work with command center to validate & ensure service readiness and risk mitigation 
• Working with corporate maintenance team to coordinate vehicle maintenance and ensure DOT certified maintenance delivery to each vehicle 
• Conduct Validation of driver DOT required Pre and Post Trip inspections 
• Onboarding, evaluating, training, and developing team members
• Providing continuous training and reinforcement of service, safety, and operational standards
• Execute on service recovery efforts to minimize service disruptions and passenger impact.
• Enforce the implementation of all Department of Transportation (DOT) standards 
• Ensuring consistent, high-quality customer service delivery across all shifts & services offered 
• Provide excess team member service delivery reviews
• Lead team to ensuring they Prevent service failures before they impact clients
• Improve operational performance through proactive intervention & detailed usage of company technological systems.
• Ensure compliance with DOT, safety, ADA, and client-specific operating requirements.
• Complete operational reports, incident documentation, and shift activity logs.
• Communicate service issues, staffing concerns, and operational risks to management.
• Lead daily safety meetings, shift briefings, and operational communications.
• Experience with basic vehicle maintenance services 

Key Qualifications Include: 

• Minimum 1 DOT transportation, dispatch, shuttle, transit, parking, logistics, or operations experience 
• Minimum 1 year possession of DOT license with Passenger endorsement 
• Experience Implementing Corporate Service Brand and Service Model to client locations
• Strong customer service experience
• Proficiency with Microsoft Office applications
• MUST POSSESS STRONG technology skills, written, verbal, organization, and communication skills