End User Support Engineer
Saxon Global Inc
Responsibilities:
- Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by effectively monitoring and managing incoming workload to the Global EUS team through various channels, including portal, email, in-person, chat, and hotline contacts.
- Foster effective relationships within the team and across the business.
- Contribute to weekly management reports.
- Document solutions in a centralized knowledge base.
- Ensure all equipment complies with IT security policies.
- Follow the global Onboarding/Offboarding process for any joiner, leaver, or transfer requests.
- Maintain IT standards and policies, including software deployment of licensed applications.
Vacancy posted 4 days ago
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