Service Advisor

Job Description

Job Description

Service Advisor – Acura of Austin North

Are you an organized, customer-focused communicator who thrives in a fast-paced environment? We are seeking a full-time  Automotive Service Advisor to join our busy dealership service department. As the primary liaison between our customers and technicians, you will play a critical role in delivering an exceptional service experience.

Key Responsibilities

• Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.

• Translate customer descriptions into clear, actionable work orders for technicians.

• Provide accurate cost estimates, outline service options, and gain customer approval before work begins.

• Track vehicle status throughout the day and provide proactive updates to customers.

• Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.

• Review completed work orders with customers, explain charges clearly, cashier and process final payments.

Qualifications

• 3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.

• Strong basic knowledge of automotive systems, repairs, and maintenance schedules.

• Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.

• Ability to multitask, manage time effectively, and handle stressful situations with professionalism.

• Valid driver's license and clean driving record.

• Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.

Pay & Benefits

• Compensation: Commission + CSI/ACE performance bonuses.

• Benefits: Medical, dental, and vision insurance options.

• Retirement: 401(k) with company match.

• Time Off: Paid time off after 12 months and holiday pay.

• Growth: Ongoing manufacturer training and career advancement opportunities.