Customer Support Specialist

Customer Support Specialist

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.

We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

Job Summary

The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquiries on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.

Essential Duties and Responsibilities

• Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally
• Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss.
• Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required.
• Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails.
• Follow company policies and procedures for business activities and equipment.
• Learn and understand company insurance products and processes/procedures.
• Gather and analyze information skillfully to develop alternative solutions.
• Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
• Follow company policies and procedures for business activities and business equipment.
• Learn and understand company insurance products and process/procedures.
• Identify, resolve and/or escalate problems in a timely manner as required.
• Assist in filing, data entry, paying invoices and archiving documents for the Claims Team.
• Must be willing to work additional hours as part of catastrophe response.

Qualifications (Education/Experience)

• Minimum one (1) year of experience in policy service/customer service.
• Minimum one year of administration experience.
• High School Diploma or GED required.

Skills Required

• Computer skills to include Microsoft Office Suites
• Administrative skills
• Excellent communication and interpersonal skills.
• Ability to obtain, organize and explain information.
• Ability to interpret basic insurance coverage, procedures, and policies.

Skills Preferred

• Florida P&C insurance knowledge.
• Spanish language skills/bilingual capability a plus
• Active 4-40 Customer Representative License, 2-20 General Lines Agent License, or 20-44 Personal Lines Agent License preferred.

EEO Compliance Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.