Shift Leader
Dunkin | TCD Management
Job Description
Job Description
Join our Dunkin' team in **Dedham** has a high-potential **Shift Leader (Manager Trainee)** role with a clear track to move quickly into a **Shift Leader / Manager** role.
This is a growth-focused opportunity for someone eager to develop leadership skills fast in a fast-paced quick service restaurant (QSR). Through hands-on training, you'll help run daily operations, support a great guest experience, and foster a positive, team-first culture. If you're reliable, work with a sense of urgency, and want a role where promotion is **earned through performance** (not "time served"), this could be the right fit for you. **What You'll Do (Daily Responsibilities)** You'll get to know the entire operation and gradually take on leadership duties, such as: - Running shifts and keeping the team on track during busy rushes- Providing excellent guest service and addressing concerns calmly and professionally
- Operating the register and assisting with basic cash-handling procedures
- Training, coaching, and motivating crew members
- Upholding Dunkin' standards for **cleanliness, food safety, and speed of service**
- Helping with opening/closing routines based on your schedule
- Learning the essentials of shift execution (break coverage, deployment, and pacing)**Why You'll Like This Role**- **Fast advancement path** (move up as you show you're ready)
- **Flexible scheduling** (morning/day/evening/weekend options depending on store needs)
- Hands-on leadership experience to build a lasting career
- **Benefits for full-time employees:** Health insurance + Dental insurance
- Employee discount
- Paid training Qualifications: **Qualifications****What We’re Looking For** Reliable, punctual, and ready to take ownership Comfortable in a fast-paced restaurant/QSR environment Strong communication skills and a team mindset Coachable—open to feedback and focused on improvement Leadership potential (you don’t need to know everything on day one)**Preferred:** Shift lead, supervisor, key holder, or restaurant leadership experience Dunkin’, coffee, or QSR experience **Schedule:** Flexible scheduling available **Weekends are required.**
Vacancy posted 3 days ago
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