Customer Success Utilization Manager - Philadelphia, Baltimore

Karl Storz GmbH & Co. KG

Customer Success Utilization Manager - Philadelphia, Baltimore

At KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them. When YOU grow, we grow.

Get to know us and join our team as a Customer Success Utilization Manager (CSUM) to serve as the regional expert responsible for driving adoption, utilization, and long-term success of our Operating Room Integration and Video Technologies. This position can be based in Philadelphia, PA (preferred) or Baltimore, MD and will support customers throughout the assigned region.

As a trusted advisor, you will partner directly with hospitals, physicians, clinicians, executive leadership teams, and internal stakeholders to ensure customers maximize the value of their OR1 and video integrations following installation. The ideal candidate combines technical expertise, project management skills, customer-facing consulting experience, and a passion for helping healthcare organizations achieve measurable outcomes through technology utilization and adoption.

KARL STORZ is committed to advancing healthcare through innovative medical technologies and exceptional customer experiences. Our teams partner with healthcare providers to maximize the value of their investments, drive technology adoption, and improve outcomes across the surgical environment. Join us and become part of a collaborative organization dedicated to transforming operating room technology and customer success.

Karl Storz GmbH & Co. KG

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Vacancy posted 3 days ago

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