Remote Client Support Specialist

Remote Client Support Specialist Company Overview Kendall Auto is an automotive company based in Kendall, Florida. We are looking for a Remote Client Support Specialist to assist customers with inquiries, provide information, maintain accurate records, and coordinate with internal departments to ensure a positive customer experience. This is a remote position with flexible scheduling Monday through Friday between 9:00 AM and 5:00 PM Eastern Time . Key Responsibilities Customer Communication: Respond to customer inquiries through phone, email, and other communication channels. Client Assistance: Provide customers with information about company services, orders, and ongoing requests. Request Processing: Receive, organize, and track customer requests from initial contact through resolution. Customer Follow-Up: Keep customers informed about the status of their requests and follow up when additional information is needed. Record Keeping: Maintain accurate customer information, communication history, and support records in company systems. Issue Resolution: Identify customer concerns and coordinate with the appropriate departments to resolve them. Team Coordination: Work with sales, service, and administrative teams to ensure customer requests are handled efficiently. Administrative Support: Assist with documentation, scheduling, and other customer-related administrative tasks. What We're Looking For Strong written and verbal communication skills Good organizational skills and attention to detail Reliable internet connection and a suitable workspace Positive attitude and willingness to learn Ability to work independently and manage assigned tasks Professional and friendly approach to customer communication Customer service, administrative, or call center experience is a plus, but not required Work Schedule Monday through Friday Flexible scheduling between 9:00 AM and 5:00 PM Eastern Time 100% remote No cold calling or outbound sales required What We Offer Flexible remote work environment Training and ongoing team support Opportunities for professional growth Clear responsibilities and structured workflows Supportive and collaborative team environment #J-18808-Ljbffr