Field Service Manager - Steam Turbine Services

Field Service Manager – Steam Turbine Services

Position Summary

We are seeking an experienced Field Service Manager to lead field service operations supporting steam turbine maintenance, repairs, and overhaul projects. This role is responsible for managing field service teams, coordinating outage and maintenance activities, ensuring operational excellence, maintaining regulatory compliance, and delivering exceptional customer service.

The successful candidate will oversee technical field service advisors, turbine mechanics, and third-party contractors while driving safety, quality, project execution, and continuous improvement across field operations.

Key Responsibilities

Field Service Operations

• Lead and oversee field service operations related to steam turbine maintenance, repairs, inspections, and overhauls.

• Plan, coordinate, schedule, and manage field service projects while ensuring adherence to project timelines, budgets, and quality standards.

• Serve as the primary point of contact for all field service activities and customer communications.

• Ensure successful execution of planned and emergency maintenance activities.

Team Leadership

• Recruit, train, develop, and manage technical field service advisors, turbine mechanics, and support personnel.

• Provide leadership, coaching, mentoring, and technical guidance to field service teams.

• Foster a culture of safety, accountability, teamwork, and continuous improvement.

• Coordinate and manage third-party contractors and subcontractors as required.

Health, Safety & Compliance

• Ensure compliance with all applicable legal, regulatory, environmental, and health and safety requirements.

• Obtain and maintain required licenses, permits, and certifications necessary to support field operations.

• Develop, implement, and maintain health, safety, and environmental (HSE) policies and procedures.

• Ensure proper use of personal protective equipment (PPE) and enforce safety standards across all job sites.

• Promote a proactive safety culture and ensure compliance with industry regulations and company standards.

Project & Quality Management

• Implement quality assurance and quality control procedures for equipment disassembly, inspection, repair, reassembly, and Foreign Material Exclusion (FME) practices.

• Monitor project execution to ensure work is completed safely, efficiently, and in accordance with customer specifications.

• Manage project risks, issue resolution, and resource allocation.

• Ensure accurate project documentation and reporting throughout all phases of execution.

Customer Relationship Management

• Build and maintain strong customer relationships by understanding operational needs and service expectations.

• Deliver high-quality service solutions that maximize customer satisfaction.

• Address customer concerns and coordinate timely issue resolution.

• Identify opportunities to improve service delivery and support long-term customer partnerships.

Supply Chain & Inventory Management

• Ensure supply chain processes and operational procedures support field service requirements.

• Coordinate material availability, equipment readiness, and logistics for service projects.

• Maintain effective inventory management practices to support operational efficiency and minimize service disruptions.

Reporting & Documentation

• Prepare daily, weekly, and final project reports summarizing field activities, project progress, customer feedback, and performance metrics.

• Maintain accurate documentation, including work orders, service reports, maintenance records, inspection reports, and equipment documentation.

• Monitor operational KPIs and identify opportunities for continuous improvement.

Required Qualifications

• Minimum of 10 years of experience managing field service operations within the power generation, rotating equipment, or industrial services industry.

• Strong experience supporting steam turbine maintenance, repair, inspections, and overhaul projects.

• Demonstrated leadership experience managing field service personnel, contractors, and cross-functional teams.

• Experience planning and executing outage, maintenance, and overhaul projects.

• Strong understanding of industrial safety regulations, HSE programs, and quality management systems.

• Experience working with both union and non-union labor environments.

• Proven ability to troubleshoot steam turbines and related rotating equipment.

• Knowledge of turbine maintenance, repair methodologies, and overhaul best practices.

• Class A Contractor License or the ability to obtain required licensing is preferred.

• Strong stakeholder management and customer relationship skills.

• Excellent organizational, communication, leadership, and decision-making abilities.

• Proficiency with Microsoft Office and standard project reporting tools.

Preferred Qualifications

• Experience supporting industrial rotating equipment, power generation facilities, or steam turbine service organizations.

• Knowledge of business development, sales processes, and customer service operations within industrial services.

• Strong techno-commercial understanding of service operations and project execution.

• Familiarity with industry trends, competitive landscape, and customer requirements within the power generation sector.

• Spanish language proficiency is considered an advantage.

Core Competencies

• Field Service Operations Management

• Steam Turbine Maintenance & Overhauls

• Rotating Equipment Expertise

• Health, Safety & Environmental (HSE) Leadership

• Project Planning & Execution

• Quality Assurance & Quality Control

• Supply Chain & Inventory Management

• Customer Relationship Management

• Stakeholder Management

• Leadership & Team Development

• Strategic Thinking & Decision Making

• Continuous Improvement & Change Management

• Technical Troubleshooting & Problem Solving

• Cross-Functional Collaboration

Success Measures

• Safe execution of all field service activities with strong HSE performance.

• Successful delivery of turbine maintenance and overhaul projects on schedule and within budget.

• High levels of customer satisfaction and long-term client retention.

• Effective management of field personnel, contractors, and operational resources.

• Strong compliance with regulatory, quality, and operational standards.

• Continuous improvement in field service efficiency, quality, and operational performance.

• Minimum 10 years in direct Field Service (steam turbine/rotating equipment domain)
• Proven people-management experience — has directly managed field advisors/turbine mechanics/contractors (not just worked alongside them)
• Steam turbine (or closely adjacent rotating equipment/power plant) maintenance, repair, and overhaul experience
• Class A contractor license holder, or demonstrably meets licensing criteria
• Experience managing both union and non-union crews
• HSE/regulatory compliance ownership experience (not just following protocols — has built/enforced them)
• Direct client-facing experience (primary POC responsibility, not just support role)