Community Wellness Advisor

Job Description

Job Description

Community Wellness Advisor

Full-Time: Monday - Friday, 8:30 am to 5 pm

No Weekends!

$25-$28/hr
(Pay based on experience)

Keswick is located in Baltimore, MD. We are seeking dedicated, caring team members willing and able to commit to our workplace values: Connection, Empathy, Inclusion and Advocacy!

Keswick was top-ranked for 2024 as High-Performing by U.S. News & World Report , a rating only reached by 19% of nursing homes in the country.

Keswick was recognized on Newsweek's 2023 and 2024 rankings of Best Nursing Homes in Maryland.

Why Choose Keswick?

We offer more than just a job; we offer a supportive, mission-driven environment where your work truly matters.

What will I do as a Community Advisor?

The Community Advisor coordinates all aspects of membership services, with emphasis on membership growth and retention for the Wise & Well Center. Keswick’s Wise & Well Center for Healthy Living was designed as a place for people ages 50+ to pursue their health and well-being goals. We offer classes, coaching, and personalized services across multiple dimensions of wellness. The Community Advisor is passionate about providing the highest level of customer service to our members and prospective guests, and is passionate about helping older adults recognize their health and wellness goals.

Our Employee Life Improvements include:

Compensation

• Competitive market-based pay
• Shift differentials for most hourly positions
• Enhanced holiday premium pays ranging from 2.0x to 2.5x your regular rate
• Referral bonuses
• Hardship Loans
• 401(k) retirement plan with up to 6% employer match
• Keswick may contribute up to 3% of your annual salary into your retirement each year, based on organizational performance, on top of your own savings

Benefits

• Affordable medical, dental & vision coverage for team members, part-time and full-time, 20+ hours per week
• Medical benefit premiums have not increased in six years
• Employer paid short- & long-term disability insurance
• Employer-paid life insurance
• Generous vacation with vacation cash-out options twice per year
• Tuition Reimbursement
• Employee Assistance Program (EAP) for you and your family
• On-site Cafe with discounted meals

Responsibilities:

• Oversee day-to-day membership duties, including phone coverage, class registration, responding to inquiries, leading tours, and enrollment.
• Coordinate all membership recruitment and retention, documentation, and onboarding following department procedures.
• Identify opportunities for engaging new membership leads and develop partnerships through research, relationships, and executing successful sales and marketing activities at the discretion of leadership.
• Assist with the creation and sharing of content for social media and other internal and external communications.
• Deliver exceptional customer service to build relationships and create a welcoming environment for all clients and members.
• Engage in conversation with members to retain and increase membership loyalty. Resolve membership issues with empathy while following policies and procedures.
• Identify opportunities and facilitate referrals across Keswick programs and campus-wide services.
• Ensure proper documentation of relationships and outcomes in the appropriate database.
• Work interdepartmentally to execute projects that support membership and community engagement goals.

What is required in this position?

• Associate or Bachelor’s degree preferred in gerontology, aging services, or a closely related human services field.

• 2+ years of related work experience in sales, marketing, or customer service preferred .

• Proficient use of computer software (Excel, Word, Outlook, Zoom, etc.).

• Ability to work well with older adults to help them achieve their health and wellness goals.

What makes Keswick unique?

Our vision is for greater fulfillment and freedom of choice in aging, for all. Committed to enhancing the quality of life for the guests and residents it serves, Keswick provides various award-winning services that enhance their lives and get them back to doing what they love.

Keswick is an Equal Opportunity Employer.