Adobe Journey Optimizer (AJO) Solution Architect (New York City Metropolitan Area)

We’re Hiring: Adobe Journey Optimizer (AJO) Solution Architect

Location: New York City, USA

Experience: 10+ Years in IT | 5+ Years in Adobe Experience Cloud | 3+ Years in AJO/AEP

We are looking for an experienced Adobe Journey Optimizer (AJO) Solution Architect to design and implement enterprise-scale customer engagement, personalization, and journey orchestration solutions using Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).

Key Responsibilities

• Design end-to-end AJO/AEP architecture for customer engagement and personalization.
• Lead the implementation of complex customer journeys across email, SMS, push notifications, web, and other channels.
• Design AEP data models, including XDM schemas, datasets, Real-Time Customer Profile, and identity resolution.
• Develop audience segmentation and real-time personalization solutions.
• Integrate AJO/AEP with CRM systems, Salesforce, data warehouses, APIs, and enterprise applications.
• Define event-driven and batch data ingestion strategies.
• Design REST API integrations and custom actions.
• Ensure compliance with data governance, security, privacy, and consent requirements.
• Prepare solution architecture documents, technical designs, and integration diagrams.
• Collaborate with business stakeholders, marketing teams, developers, data engineers, and enterprise architects.
• Provide technical leadership, troubleshoot implementation issues, and mentor development teams.

Required Skills

• 10+ years of overall IT experience.
• 5+ years of experience with Adobe Experience Cloud.
• 3+ years of hands-on experience in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
• Strong knowledge of AJO, AEP, XDM, Real-Time Customer Profile, Identity Service, segmentation, and journey orchestration.
• Strong experience with APIs, system integrations, data architecture, and real-time event processing.
• Excellent communication, technical leadership, and stakeholder-management skills.

Preferred Qualifications

• Adobe certifications.
• Experience with Adobe Real-Time CDP, Adobe Analytics, Adobe Target, or Adobe Campaign.
• Salesforce/CRM integration experience.
• Exposure to AWS, Azure, GCP, Kafka, Snowflake, or Databricks.

Interested candidates: Please share your updated resume via direct message or email.

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