Service Desk Agent II

About Standard ProcessFor more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.Job SummaryHandle major business system usage and support incidents and problems (ERP, CRM, BI, WMS, eCommerce website, shipping systems, LIMS and more)SQL support and troubleshooting.Handle SQL reports and proceduresDesktop, laptop, and other end user device support.Break/Fix, configuration issues, troubleshooting, software installations, and hardware repair.Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from internal and external users experiencing problems with hardware, software, networking, and other computer-related technologiesRespond to incoming support calls as level 2 support. May respond as level 1 support if required. Ensures all incidents are resolved against SLAs.Log and track calls using problem management database and related problem documentation.Responds to failed jobs and error alertsIntranet site administration and support.Computer imaging and deployment.Software packaging and deploymentCreate and maintain knowledgebase and similar documentation of existing systems / upgradesMaintain and extend printing infrastructure as neededAdminister passwords for supported systemsAudio / Visual support for events and meetingsAd hoc Customer trainingAfter hours work may be necessary for outages, upgrades and projectsResponsibilitiesBenefits PackageWe offer a comprehensive and competitive benefit package, which includes:Competitive salary and annual incentive programComprehensive health care and flexible benefit plan, including pet insuranceCompany-matched 401(k) planProfit sharing planOn-site childcare with highly accredited curriculum (Palmyra, WI)Platinum WELCOA award-winning wellness program, including:On-site 24x7 fitness center (Palmyra, WI)Whole food court (Palmyra, WI)On-site chiropractic careOn-site massage therapistPersonal trainerDaily fitness classesOn-site life coachGenerous monthly Standard Process supplement allowancePaid vacation and holiday timeEducational assistanceCompany hosted outings and eventsStrong community involvementApply today and become part of the Standard Process family!This role is not eligible for employment visa sponsorship. Candidates must be authorized to work in the United States without the need for employer sponsorship, now or in the future.Standard Process understands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law. #J-18808-Ljbffr Standard Process