PT Self Checkout Ambassador - 00479

Retail Operations

At Food Lion, associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Greet each customer and uses their name whenever possible

Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience

Respond timely to customer inquiries and self-checkout system notifications

Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item

Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction

When needed, assist in scanning the customer's order and provide instructions on payment

Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice

Avoid personal conversations with other associates when customers are present

Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons

Maintain alertness and call for assistance when needed to service customers per service standards

Engage and identify self-checkout customers needing assistance

Is courteous and helpful to other associates and customers

Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code

Collect and returns shopping carts from the self-checkout area

Ensure the self-checkout area has a neat and clean presentation

Report any self-checkout issues to the Customer Service Manager or MOD

Adhere to all company guidelines, policies and standard practices

Ability to perform troubleshooting steps on self-checkout as needed

Observe and correct all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required on front end

Successfully complete computer-based training (CBT) and training aid courses

Ensure self-checkouts are supplied with proper bags,

Perform all other duties as assigned

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.