Public Area Attendant

Public Area Attendant

As a Public Area Attendant, you will play a vital role in preserving the beauty, warmth, and refinement of our property. You will ensure that all guest-facing spaces—including lobbies, parlors, corridors, and public restrooms—are impeccably clean, well-presented, and reflective of the gracious hospitality that defines Charleston. This role requires attention to detail, a welcoming spirit, and a pride in maintaining an environment of Southern sophistication and comfort.

Duties & Responsibilities

• Maintain the cleanliness and presentation of all public spaces, including entrances, hallways, lounges, event spaces, elevators, public restrooms and back of the house areas.
• Ensure a warm, inviting ambiance throughout the property by keeping décor polished and public spaces neat and orderly.
• Restock supplies such as hand towels, tissues, and toiletries in public restrooms and other guest areas as needed.
• Promptly report any maintenance issues, safety concerns, or guest-related incidents to appropriate departments.
• Greet and assist guests courteously and knowledgeably, embodying the spirit of Charleston's Southern hospitality.
• Maintain discretion and professionalism at all times while working in guest-facing areas.
• Follow all cleanliness protocols, safety regulations, and hygiene standards aligned with 5-star and Forbes Travel Guide expectations.
• Support special event setups or seasonal décor changes in coordination with housekeeping and event teams.
• Care for cleaning equipment and ensure proper and safe use of chemicals.

Required Skills & Experience

• Previous experience in housekeeping or janitorial services, preferably in a luxury or historic hotel setting.
• Deep appreciation for detail, elegance, and cleanliness.
• Friendly, helpful attitude with strong interpersonal skills.
• Physical ability to stand, walk, bend, and lift during long shifts.
• Reliable and punctual with a strong work ethic.
• Flexibility to work varied schedules including weekends, evenings, and holidays.
• Basic communication skills in English; additional language skills are a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.