Field Insurance Inspector - Los Angeles, CA

Property Survey

EXL's Castle High Value and Risk Control divisions are the nation's leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition.

The location is a field position based out of your home office, requiring daily travel to client sites to conduct surveys serving the Los Angeles, CA area.

The field insurance inspector conducts virtual and onsite inspections of high value homes and small businesses for personal and commercial lines insurance companies to analyze replacement cost value and to assess risk. An added perk is the opportunity to regularly visit beautiful high-end custom homes in the most affluent locations in the service area. The candidate should be capable of demonstrating a high degree of professionalism and expertise to all stakeholders in the survey process (Agents, Policyholders, Business Assistants, etc.). Field insurance inspectors must complete the requisite number of surveys each month to achieve personal revenue production goals, and complete other special projects as assigned by their manager.

High value surveys include conducting property surveys on high value homes, documenting the construction materials, workmanship and special features of the structure, determining square footage of the home through detailed measurements or by replicating available building plans, generating an estimate replacement cost based on industry calculators, EXL resources and your personal findings at the home, observing and assessing physical and liability hazards to the property, including natural hazards such as wildfire and hurricane exposure. Document all such hazards for underwriting, including recommendations for risk improvement. Complete a detailed survey report write-up, including narrative assessments.

Commercial lines risk control surveys include conducting underwriting surveys and loss control assessments on commercial businesses, observing and evaluating risk for various commercial insurance lines of business including property, general liability, workers compensation and auto/fleet, engaging business owner to discuss and ascertain corporate safety culture, loss history, risk management controls and maturity of company safety programs, documenting all hazards observed for underwriting, and make recommendations for risk improvement. Complete a detailed survey report write-up, including narrative assessment.

Knowledge, skills, and abilities needed include a high-degree of professionalism and emotional intelligence, strong analytical skills and resourcefulness, solid aptitude for risk assessment and replacement cost, excellent written and oral communications, proficiency with computer equipment and software, ability to manage multiple projects at once, and handle time sensitive urgencies, willingness to travel. High value survey or commercial survey experience is appreciated.