Manager, Learning & Development - Fine Jewelry (1037)

Job Purpose As the Learning & Development Manager, this position will lead our Learning & Development initiatives and enhance the skills of our workforce selling high-end jewelry. The ideal candidate will be responsible for developing, implementing, and managing technical, product, client experience and sales-related training programs that align with our organizational goals. This role requires a strong focus on content development, colleague evaluation, and training implementation to ensure that all training efforts contribute to the overall success of the company. Responsibilities Responsible for the development and facilitation of training solutions for high-end fine jewelry. Design and deliver engaging training modules for new hires and ongoing development, with a focus on fine jewelry, gemstones, precious metals, and client engagement. Educate teams on product details including materials, craftsmanship, sourcing, and care to build confidence and credibility with clients. Train in luxury consultative selling techniques, storytelling, upselling, objection handling, and closing high-value sales. Track training effectiveness through KPIs such as conversion rates, average transaction value, and client retention. Design, develop and maintain training materials for high-end fine jewelry, including references/resources and materials. Deliver training materials that are field-based, web-based and classroom-based. Understand the unique value and significance of each client’s luxury watch and jewelry collection. Identify and correct areas of concern and facilitate improvement of service through new and/or revised training to increase sales. Utilize technical writing skills to create clear instructional materials and documentation. Continuously assess the effectiveness of training programs and make improvements based on feedback and performance metrics. Will travel for events or onsite training. Can develop and conduct Train the Trainer programs for Jewelry Brand Ambassadors. Other duties as assigned. Qualifications Typically 7+ years of experience with a bachelor’s degree or equivalent, providing comparable knowledge and job skills. Training knowledge in luxury fine jewelry and/or watch industry. Proven ability to build and execute Learning and Development strategies with hands‑on learning tools and content creation. Great presentation skills and inspirational communication, with in‑depth knowledge of high-end jewelry qualities. Exceptional communication, project management, and problem-solving abilities. Excellent organizational skills with attention to detail and the ability to manage multiple projects simultaneously. Excellent command of the English language, including grammar, punctuation, and diverse writing styles. The ability to work independently and collaboratively in a fast-paced environment and meet given deadlines. A passion for jewelry, timepieces, and learning and development. Benefits Competitive earnings Benefits including medical, dental, life & disability Comprehensive, ongoing training Career growth potential Generous staff purchase discounts #J-18808-Ljbffr