Cloud Services Engineer

Position Cloud Service Engineer – 5 days in office, Atlanta office. US citizenship required for security clearance. Overview The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation, upgrades, promotions to production, monitoring, technical support, and incident response. The role reports to the Servigistics software operations and support group and works with many supporting departments including R&D, networking, DBA, and systems. Responsibilities Prioritize issues of varying severity, and manage resolution or escalation within the ticketing system. Provide documentation, solutions, and root cause analysis for medium complexity customer issues using a customer‑centered approach. Install PTC Application Software and approved third‑party software (e.g., Apache, Tomcat, Intellicus, Kettle). Resolve issues and make decisions related to configuration of PTC applications. Facilitate communication between customers and internal teams to resolve issues. Execute documented upgrade procedures for PTC applications using PTC upgrade tools. Execute build deployments according to specified instructions. Skills and Knowledge Installing/configuring Apache, Java, Tomcat. Basic Oracle command knowledge (select, insert, delete, join). Linux operating system proficiency. ETL tools: Pentaho PDI – installation, configuration, and use. Cloud computing technologies – AWS, Azure. Preferred Background 2+ years working in an IT Help Desk environment. Understanding of cloud technology. Basic command line Linux skills. Basic Oracle and troubleshooting skills. Basic Qualifications Associate’s degree in a technical field (IT, CS, Programming, etc.) plus 2 years of technical work experience, OR Bachelor’s degree in a technical field. Must be a US citizen. Must have or be able to obtain a security clearance. Compensation Annual salary range: $85,000 – $100,000. Compensation may vary based on skills, qualifications, experience, and location. Candidates may be eligible for a performance‑based bonus. Benefits Medical, dental, and vision insurance. Paid time off and sick leave. Tuition reimbursement. 401(k) contributions with employer match. Flexible spending accounts. Life and disability insurance. Commuter subsidy for office‑assigned employees. EEO Statement PTC is a proud Equal Opportunity Employer. We welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Additional EEO Statement It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law is subject to criminal penalties and civil liability. #J-18808-Ljbffr PTC Inc