Director, Platform Enablement (4 Positions)

Overview Novartis is on a mission to transform medicine and improve lives worldwide. The Strategy, Platforms & Transformations team leads the transformation to a Customer 360 operating model, with the US CRM organization playing a key role. Reporting to the Executive Director, CRM Adoption & Enablement, the Director, Platform Enablement serves as the enablement lead for one or many functions, translating CRM capabilities into practical, intuitive, and high-impact experiences that drive sustained adoption and commercial value for field teams and internal users. The ideal location is the East Hanover site, with possible remote work subject to legal restrictions. A 20% travel requirement applies. Key Responsibilities Develop and execute a comprehensive enablement strategy for users, aligned with CRM transformation goals and function‑specific objectives. Design and deliver role‑specific training programs, job aids, and enablement resources tailored to different user personas, including field sales and customer engagement workflows. Align enablement strategy with commercial performance goals such as targeting effectiveness, call execution quality, and customer engagement metrics. Design and implement train‑the‑trainer sessions to build internal expertise and scale enablement efforts. Empower selected field leaders and subject‑matter experts to deliver training, coach peers, and reinforce CRM adoption across teams. Partner with Medical, Sales and Commercial leadership and enablement teams to understand user needs, pain points, and adoption barriers specific to customer‑facing interactions. Drive AI and on‑platform strategies to deliver best‑in‑class enablement outcomes, leveraging advanced analytics, automation, and platform‑native capabilities to enhance training, support, and adoption. Own and drive adoption KPIs, establishing metrics that reflect sustained CRM engagement and commercial impact. Drive sustained adoption of CRM capabilities through proactive engagement, coaching, and field support. Conduct field engagement activities (e.g., ride‑alongs, field feedback sessions) to create practical, field‑ready enablement and understand real‑world challenges. Monitor adoption metrics and user feedback to identify gaps and continuously improve enablement approaches. Collaborate with CRM product teams to advocate for field user needs and influence platform enhancements. Partner with Communications to ensure users receive timely, relevant messaging about CRM updates and initiatives. Collaborate with other Platform Enablement leads to share best practices and ensure consistency across enablement programs. Coordinate with IT, training, and commercial operations teams to synchronize enablement activities with system rollouts and sales cycles. Engage in matrix leadership across a diverse portfolio of stakeholders without direct authority. Establish enablement governance standards to ensure quality, consistency, and field impact. Track and report on vertical adoption KPIs, training completion, user satisfaction, and field‑driven commercial metrics for function‑specific audiences. Present enablement progress and insights to executive leadership and commercial stakeholders. Partner with the Executive Director to drive sustained adoption of CRM capabilities. Qualifications Bachelor's degree required; Master’s degree, MBA, or commercial/sales operations background preferred. 7+ years in enablement, training, consulting, change management, or related roles, preferably supporting Sales, Medical, Customer/Patient Engagement, or field force functions. Demonstrated success driving adoption of CRM or enterprise technology solutions within commercial or sales teams. Proven ability to coach and influence leadership and field teams on technology adoption and best practices. Strong understanding of pharmaceutical workflows, customer/patient engagement practices, and field operations. Experience working closely with field teams to understand practical, real‑world enablement needs and create field‑ready solutions. Experience designing and delivering role‑specific training and enablement programs at scale to diverse populations. Excellent stakeholder management skills with the ability to partner effectively with leadership and field teams. Proven matrix leadership experience in complex pharmaceutical or healthcare enterprise environments. Knowledge of CRM platforms (Salesforce, Veeva) and their application in commercial sales contexts. Compensation & Benefits The salary range for this position is $185,500 to $344,500 per year. Salary offers are based on relevant skills and experience and will be reviewed periodically. Compensation includes a performance‑based cash incentive and eligibility for annual equity awards. Eligible U.S. employees receive a comprehensive benefits package including health, life, disability benefits, a 401(k) with company contribution and match, and a generous time‑off package (vacation, personal days, holidays, and other leaves). #J-18808-Ljbffr Novartis Farmacéutica