911 Call Taker

Position Details Duty Location: {airport_name}, Wyoming, NY Employer: The hiring emergency communications agency identified in the official vacancy Pay: {salary_min}–{salary_max} per year Schedule: {work_schedule} Appointment Type: {appointment_type} Who May Apply: {who_may_apply} Application Deadline: {closing_date} 911 call‑taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime. What You May Do Answer incoming emergency calls and assigned nonemergency linesConfirm the incident location and caller's callback informationUse approved questions to identify the nature and urgency of the situationEnter accurate details into call‑processing or dispatch softwareForward incident information promptly to the appropriate dispatch functionHelp distressed callers focus on essential questions and instructionsUse approved language‑access and accessibility resources when neededProvide authorized pre‑arrival instructions only within training and certification Experience and Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency. General Conditions of Employment Meet agency‑specific employment eligibility and age requirements. Complete required background checks and hiring assessments. Complete additional screening identified in the announcement. Successfully complete call‑taking training and performance evaluations. Obtain applicable certifications within the required timeframe. Protect caller privacy and confidential incident information. Work Environment and Physical Requirements Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations. Benefits Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule. health insurance retirement contributions paid leave employee‑assistance programs continuing training #J-18808-Ljbffr Regional 911 Intake Solutions