Bi-Lingual IT Admin Support

Bose Corporation Product Technical Support SpecialistBose Corporation has an exciting opportunity in our US based product technical support contact center supporting our Bose Professional Systems customers. If you enjoy connecting with customers and troubleshooting to solve complex professional audio questions, we would love to talk to you about our Product and Technical Support team.The Product Technical Support Specialist is a member of the product technical support team, which provides technical support to Bose Professional resellers on commercial conferencing, DSP, amplification and loudspeaker products. The role includes pre and post sales issue resolution, technical troubleshooting, product assessment and recommendations, and repair service support.Requirement: Bilingual in English and JapaneseEssential Job Functions/Key Duties and Responsibilities:Technical support - Much of time will be spent servicing both internal and external customer requests via phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. This person will have direct supervision, but should be able to work independently.Consistently apply customer service communication skills and in-depth knowledge of how to resolve the customer's issueRespond quickly and take ownership of escalated issues and manage product/service outages.Accurately document technical support activity within CRM and other defined business systems.