Solutions Architect, A/V & Lighting

Overview

ZIO is seeking an AV & Lighting Solutions Architect in Winter Park, FL. This role supports the sales process by turning client needs into clear, well-defined scopes and proposal deliverables. You will collaborate with sales, engineering, and clients to shape solutions that are easy to understand, align with budget, and are ready to be presented to the client. You are not responsible for engineering drawings, CAD work, DSP configuration, or control programming; those tasks belong to the technical design team. The role focuses on communication, clarity, and ensuring internal teams and clients are aligned before engineering begins.

Responsibilities

• Pre-Sales Support: Partner with the sales team to review and qualify opportunities early in the process and help define scope direction; review drawings, bid forms and project documents to evaluate technical requirements and solution considerations; collaborate with engineering to confirm feasibility and shape solutions that align scope, budget, and client expectations, resulting in clear, client-facing proposals.
• Client & Partner Communication: Translate technical concepts into clear, business-friendly language; attend client or partner meetings with Sales as the technical support resource; document conversations and ensure alignment between sales, engineering, and operations.
• Documentation: Develop proposal narratives, scope summaries, budget-level outlines, and design engagement letters; ensure client-facing documents are clear, accurate, and reflect agreed-upon scope; maintain opportunity notes and project detail within CRM and Insight.
• Account Growth: Strengthen relationships with existing clients through ongoing solution support; recommend refreshes, upgrades, or roadmap planning tied to client budget cycles.

Qualifications

• Experience in AV, lighting controls, low-voltage integration, or related building technology markets.
• Ability to read and interpret technical drawings, specifications, or bid documents.
• Strong written and verbal communication skills, especially when simplifying complex concepts.
• Familiarity with CRM or project software (Insight, D-Tools, Salesforce, etc.) is a plus.
• Industry certifications (CTS, Lutron, Crestron, etc.) are valued but not required.
• Experience in AV, lighting controls, building technology systems, IT infrastructure, or related industries is beneficial.
• Strong understanding of technical documents such as drawings, specifications, and scope outlines.
• Excellent communication skills with the ability to present solutions clearly to both technical and non-technical stakeholders.
• Critical thinking and problem-solving skills with a collaborative, team-oriented approach.

ZIO believes that the key to keeping great talent is treating them well. We realize it isn’t all about money. We offer benefits such as paid training, certifications, and industry events; semi-annual career coaching and development; retirement matching; health, dental, vision, and disability insurance; paid holidays and time off; company events; and profit sharing.

ZIO is an Equal Opportunity Employer and a Drug-Free Workplace.