Senior Billing and Collections Analyst

Overview As the Billing and Collections Analyst, you will oversee the billing and credit/collections functions for a global organization and leverage and improve all related systems. In this role, you act as the subject matter expert for all things related to customer billings, credit and collection, and all related system activities. It is your goal to take the existing processes and create, improve, and optimize the efficiency of billing and credit/collections functions via automation of manual processes and establishing best practices. The ideal candidate will have experience managing, and growing a billing function and is a problem solver who thrives off scaling with the company where new customers, business verticals and operational processes are being introduced every day. This role will report to the Senior Manager of Revenue and Technical Accounting. Note: This role is based in our Sunnyvale office and you will be expected to be in-office 3 days per week. Duties and responsibilities Credit and Collections (Primary Focus) – Own the end-to-end collections process to ensure timely cash recovery and minimize bad debt exposure. Manage customer communications on past due balances, drive resolution of disputes, and partner with internal stakeholders to remove payment blockers. Continuously analyze aging, monitor risk, and improve collection strategies to maximize cash flow. Support bad debt reserve analysis and recovery efforts. Billing & Revenue Operations (Learning Focus) – Develop a strong understanding of billing processes, including subscription, usage-based, and general billing concepts. Support contract and sales order reviews to ensure accurate billing and alignment with revenue recognition principles. Assist in identifying billing issues and collaborate with cross-functional teams to resolve discrepancies. Hands-on experience uploading invoices through customer portals, ensuring accuracy and compliance with customer-specific requirements. Systems & Process Improvement (Learning Focus) – Build familiarity with billing and collections systems (e.g., ERP/Oracle, Salesforce). Support troubleshooting, testing, and process enhancements. Partner with technical teams to improve system efficiency and data accuracy. Customer-Facing Activities – Manage customer interactions related to collections, including follow-ups on past due balances, resolving billing inquiries, and supporting escalations. Maintain professional and proactive communication to preserve customer relationships. Cross-Functional Collaboration – Work closely with sales, legal, finance, and operations teams to resolve collection issues, understand contract terms, and support billing accuracy. Contribute to process improvements across collections and billing workflows. Month-End Activities – Support month-end close related to collections, including AR aging analysis, bad debt reserve inputs, and reporting. Assist in preparing reports and metrics to track collection performance. Professional Development Mindset – Demonstrate a proactive approach to learning subscription billing models, revenue operations, and system tools. Continuously build knowledge to expand impact beyond collections into broader AR and billing functions. Qualifications and experience Bachelor’s Degree (preferred in Business, Accounting, or Finance). 2+ years of progressive billing operations experience. Expert knowledge of Oracle; working knowledge of Salesforce. Advanced computer skills especially in Microsoft Excel. Experience establishing and optimizing reporting processes to ensure accurate and timely reporting. Software as a Service (SaaS) experience Knowledge of revenue accounting Strong interpersonal and communication skills, including excellent written, oral, listening and presentational skills and ability to work well under pressure and interact at all levels are also required. Strong organization skills and detail oriented mindset Ability to manage multiple projects and deadlines with limited supervision. Teamwork is essential to the group, so it is critical that the candidate interact with other team members and manages collaboratively and effectively. You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. By submitting your job application, you agree you have reviewed the Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information. At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining salary. The compensation bracket for this position is $103,520 - $155,280 (per year). In order to maintain equitable internal pay practices, we aim to hire new employees near the midpoint of $129,400 taking into account your experience, work location, certifications, and the unique skills you bring to the role. If you are not based in our Sunnyvale office, the range above will be adjusted for the geographical differential associated with your actual work location. For more information on how we modify your pay based on your location, please refer to our geographic differentials chart. Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs. For details on our total rewards package, visit #J-18808-Ljbffr