Clinical Concierge - NCT with MA/LVN - Full time, Days

Clinical Concierge - NCT with MA/LVN - Full Time, Days

Clinical Concierge- NCT with MA/LVN Addison Bring your passion to Texas Health so we are Better + Together Home Location: 4135 Belt Line Rd Suite 124, Addison Texas 75001 (This position will float across multiple Texas Health Urgent Care locations) Works hours: Full-Time, 3-12-hour shifts a week (rotating days, weekends and holidays), 7:45 AM - 8:15 PM

The role of the Concierge is to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude.

Collects identification and payor related documentation, conducts registration using EPIC workflow. Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level. Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider. Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off. Administers and documents oral and intramuscular medication using the appropriate medication verification workflow. If a medical assistant, then may perform injections with the appropriate competency checkoff Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application. Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider. Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety. Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record. Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards. Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit. Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care. Schedules primary care referrals for consumers Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned. Performs quality checks throughout out the facility per established policies and procedure Other duties as assigned