Workflow Developer

Overview The Workflow Processes team plays a critical role in building technical business processes and workflows automated by Business Process Management (BPM) tools and services. This enables monitoring and optimization to improve business processes, increasing efficiency and reducing costs. The team supports and maintains the ServiceNow BPM environment to ensure high performance and avoid business disruptions. Workflow Developer , you will be part of a team building technical business processes and workflows leveraged by the ServiceNow / FSO platform. You will collaborate with technical teams and business stakeholders to identify business requirements and develop workflow solutions accordingly. This role may involve multiple initiatives as assigned by IT leadership. Work Location is hybrid (Mon–Thu on-site / Fri remote) at the UMB Technology & Operations Center in downtown Kansas City, MO. Responsibilities Build technical business process flows inside the Service Now - BAW tooling/environments. Translate functional and process requirements from business and technical teams into technical workflows, processes, user entry forms, work queues, and associated human interactions inside the workflow tool. Design, develop, perform unit, system, integration, and regression testing and implement BAW solutions into production. Serve as a mentor to assist with cross-training of existing staff in best industry practices for developing BAW processes for consumption. Adhere to the corporate standards established by UMB Bank. Perform development tasks involving extraction and transfer of data, transformations, cleansing, and preparation of data for load into applicable systems. Work on elements of large, complex installations. Develop and implement process improvements; act as an advocate for business partners and collaborate with IT resources to perform space planning, monitoring, security, performance tuning, archiving, and upgrade support. Collaborate with users and management to maintain and continually improve operations, maintenance, and documentation of the systems. Advocate for change and align team initiatives with MIS strategic goals and priorities. Develop a long-term strategic roadmap for the technology area in areas of expertise. Qualifications Bachelor’s Degree in Information Technology or related discipline and at least 5 years of experience in a technical role supporting and/or designing application technologies OR equivalent combination of education and work experience. Practical experience as a highly skilled ServiceNow Developer / Architect with deep expertise in Financial Services Operations (FSO), delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and complex workflow orchestration. Proven ability to design and implement end-to-end ServiceNow architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences. Hands-on practical experience developing workflows within the Service Now platform that include but are not limited to: Strong hands-on experience with Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments. Advanced design and implementation of complex workflows, including approvals, escalations, SLAs, exception handling, and cross-platform integrations. Expertise in Flow Designer, Workflow Editor, Business Rules, Script Includes, UI Policies, Client Scripts, and IntegrationHub. Deep understanding of FSO use cases, including onboarding, servicing, compliance tracking, audit readiness, and operational risk workflows. Architecting high-performance, reusable, and secure solutions, following ServiceNow best practices and platform governance standards. Strong integration experience with core banking systems, CRM platforms, data platforms, and event-driven architectures (REST, SOAP, messaging). Ability to translate business and regulatory requirements into clean technical designs, scalable data models, and maintainable workflows. Bonus Points Financial services or banking industry experience. Other Requirements Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position. Compensation Range: $69,230.00 - $149,000.00. The posted range represents UMB’s standard for this role; actual compensation may vary by geographic location, experience level, and other job-related factors. This range does not encompass the full earning potential for this role. See the benefits included with this posting for additional information. Benefits UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Closing Are you ready to be part of something more? You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust and more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please email View email address on click.appcast.io to let us know the nature of your request. 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