Customer Service Manager

Customer Service ManagerHere at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives.We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.What we'll ask of you:Department Management:Oversee the daily operations of the Customer Service departments including Front End, Online Pick-up and Cash OfficeEnsure departments meet or exceed sales and profit targetsMaintain high standards of sanitation and safety, ensuring compliance with all regulationsAccountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the departmentPeople Development and Diversity:Direct, oversee, and evaluate the training completion of all Customer Service department team membersMonitor and evaluate associate performance and ensure associates have development plans to support professional growthFoster a culture of diversity and inclusion within the teamEngage and retain associates by fostering a positive work environmentLabor Relations:Manage labor relations to ensure compliance with company policies and labor lawsAddress and resolve employee issues and grievances in a timely and effective mannerCustomer Service Excellence:Cultivate a culture of excellence in customer service, providing best-in-class serviceEnsure customers experience a well-stocked store with the freshest product offeringsSupport team members in their training to consistently deliver exceptional customer serviceOperational Efficiency:Monitor and analyze key performance metrics related to customer service and salesIdentify opportunities for process optimization and implement solutions to enhance operational performanceManage departmental budgets, expenses, and financial targets to achieve profitability goalsCompliance and Safety:Ensure all departments comply with company policies and regulatory requirementsConduct regular safety audits and training sessionsMaintain a clean and safe working environment for all associatesCommunity Engagement:Actively engage with the local community to understand their needsDevelop and maintain positive relationships with community organizations, schools, and other stakeholdersCoordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impactWhat you bring to the table:1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash OfficeBachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experienceHighly motivated, results-oriented, and a self-starter with a proven track record of successStrong ability to influence and communicate effectively across different functionsExcellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneouslyDemonstrated leadership and management skills, inspiring and guiding teams to achieve goalsExceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholdersHigh level of customer service skills, with a genuine passion for exceeding customer expectationsCreative and strategic thinking abilities to drive innovation and continuous improvementEffective organizational and time management skills to ensure efficient operationsAbility to work flexible hours, including weekends and holidaysWhat we bring to the table:Culture committed to celebrating diverse backgrounds and experiencesComprehensive benefitsOpportunities for professional development and career growthAssociate discountsTeam of associates dedicated to serving our local customers and supporting our communitiesIf you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.