Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Company: Kelly Services
Location: Onsite — Toledo, OH
Type: Full-Time (Monday to Friday); Temp to Hire
Schedule: Must be open to work one of the following shifts:

• 9:00 AM – 6:00 PM
• 8:00 AM – 5:00 PM
• 7:00 AM – 4:00 PM
  Pay Rate: $20 per hour

About the Role
As a Customer Service Representative, you will be the first point of contact to address customer needs and create solutions in the best interest of our customers and the company. You’ll engage directly with customers and collaborate with internal partners to make us the supplier of choice. This is a team-oriented role within Customer Operations as a part of the Supply Chain Team.
Key Responsibilities

• Deliver consistent, quality service to customers
• Seek every opportunity to “sell” to the customer and create win/win solutions
• Accurately enter customer orders
• Build close relationships and develop customer trust by following through on commitments
• Leverage relationships and product training to gain market insights
• Use Lean Sigma tools to support a waste-free environment
• Identify and eliminate non-value-added activities
• Promote the use of customer tools and technology
• Implement and adhere to all safety policies and participate in safety action planning

Required Qualifications & Skills

• High school diploma required; associate or bachelor’s degree preferred
• Experience in a fast-paced, customer-focused environment
• Experience creating business/customer solutions
• SAP experience desired
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong communication and listening skills
• Supportive and adaptive to change management initiatives
• Supply chain and/or building materials industry knowledge preferred

Compensation & Benefits

• Temp to hire opportunity with reputable teams
• Gain experience with a global workforce

How to Apply
Apply today for consideration and join a team that values your dedication and drive!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.